TAV Operation Services · 4 hours ago
Guest Experience Ambassador
Dulles, VA
Full-time
Onsite
Entry Level
2+ years expTAV Operation Services is a leading global operator in the non-aeronautical airport services sector, managing luxurious lounges worldwide. They are seeking a passionate Guest Experience Ambassador to provide exceptional service and ensure customer satisfaction in airport terminals.
Airlines/Aviation
Responsibilities
To provide passengers with welcoming, meet and greet, fast pass and loyalty program operation services in accordance with the determined rules and procedures in order to ensure customer satisfaction
Deliver Outstanding Customer Service: Consistently provide a superior standard of customer service to all passengers
To supervise and control the fixtures at the service points, to provide the necessary notifications in case of malfunction and to follow the solution, to report to superiors, to ensure the order and cleanliness of the service points
Confirm Eligibility and Manage Registration Procedures: Confirm guest eligibility for lounge access and conduct the registration process. Issue invoices to guests as required. Ensure precise recording and reconciliation of all transactions and passenger counts within the online systems. At the end of each day, submit passenger counts and associated documentation, including bank slips and vouchers, to the appropriate departments Display Excellent Communication Abilities: Exhibit outstanding communication proficiency and consistently demonstrate an ability to engage effectively with others. Maintain flexibility and patience when interacting with guests
Respond to Complaints Immediately: Address any complaints or issues without delay, and communicate pertinent information or concerns directly to a supervisor
Qualification
Required
Education: Associate Degree
Total Professional Experience: 2 Years +
Language: English / Good level of ability to prepare reports for overseas locations
Computer: Experienced in MS Office applications
Company
TAV Operation Services
TAV Operation Services, a subsidiary of TAV Airports Holding and ADP Group, is amongst the leading global airport & travel hospitality service providers, currently presented in 19 countries, managing more than 80 lounges and providing a wide range of premium passenger services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase