Novelis · 1 day ago
Deskside Support Engineer
Atlanta, GA
Full-time
Hybrid
Mid Level
4+ years expNovelis is a leading sustainable aluminum solutions provider, headquartered in Atlanta, Georgia. They are seeking a Deskside Support Engineer to provide hardware and software support services to onsite and remote clients, particularly for senior leaders and VIP productivity devices, while contributing to various Digital Workplace projects.
Food and BeverageManufacturingMiningPrecious Metals
Responsibilities
Deliver Deskside Support Services by providing hardware/software support services to onsite/remote clients including break/fix
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral device failures and implement repair solutions
Provide tier 1 customer service as the escalation point to senior /VIP users and lead incidents until closure
Execute Digital Workplace (DWP) Deskside Projects and Deployment Activities as required
Advise on projects regarding existing DWP Deskside services
Contribute to various DWP projects and deployments such as PC lifecycle replacements or any migration activities in DWP e.g., OneDrive for Business, Office 2016 rollout, etc
Support all Win and MAC OS as well as iOS or Android platforms for senior /VIP users
Limited travel based on DWP team needs
Qualification
Required
Bachelor's degree in computer science, information technology, or a related field
4-6 years of experience in technical support
In-depth knowledge of hardware and networking systems, operating systems, web services, and API
Excellent written and verbal communication skills, strong technical aptitude, and the ability to explain solutions to complex technical problems
Ability to read, develop, and debug software with Java, PowerShell, Power Automate or at least one modern object-oriented language
Commitment to quality and customer service
Excellent technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
Preferred
Certification in Microsoft, Mac OS, Linux
Experience in technical support serving employees at a global enterprise level
Benefits
Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
Diabetes Management Program
Pet insurance
Identity Theft Protection
PerkSpot Discount Program
Tuition assistance and career development programs!
Company
Novelis
Novelis is the leading producer of flat-rolled aluminum products and the world’s largest recycler of aluminum.
10001+ employees
H1B Sponsorship
Novelis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (30)
2023 (16)
2022 (40)
2021 (14)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$2.31BKey Investors
Department for Energy Security & Net Zero
2025-12-23Debt Financing· $800M
2025-08-11Debt Financing· $750M
2025-01-08Debt Financing· $750M
Leadership Team
Steve Fisher
President and Chief Executive Officer
Greg Schlicht
Senior Vice President, Global Beverage Packaging
Recent News
2026-01-19
2026-01-11
Company data provided by crunchbase