USAJOBS · 5 hours ago
Supervisory Program Specialist - Veterans Experience Officer
West Palm Beach, Florida, USA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $124K/yr
5+ years expUSAJOBS is seeking a Supervisory Program Specialist to serve as the Veteran Experience Officer at the West Palm Beach VA Healthcare System. This role focuses on developing and enhancing the Veteran Experience Program, ensuring exceptional healthcare delivery and improving Veterans' health and well-being.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provide supervisory and program direction for the Patient Advocacy Program
Monitor and analyze changes in mission, goals, new legislation and technological advances to assess the impact of the changes on work methods/procedures and to develop new systems which will address these changes
Initiate interdisciplinary projects to improve organizational performance and the Veteran experience
Planning the work, setting and adjusting the priorities to prepare the schedules for completion of work
Provide technical expertise in the field of healthcare planning and comprehensive advice and assistance to the WPBVAHCS Director
Plays a critical leadership role in developing and coordinating internal review and systems of evaluation to assure that both clinical and administrative activities are following agency and accrediting and regulatory requirements regarding possible need for revision of memorandums and policies governing specific Veteran experience planning activities
The incumbent works with a broad range of leadership and staff to assess priorities that best meet healthcare delivery needs
Provide active leadership on interdisciplinary committees, task forces and other groups which have the objective of improving organizational performance and/or strategic planning
Investigate complaints and incidents, coordinating various follow up activities, which are often interdisciplinary and highly sensitive, providing oversight for a comprehensive system of records that document local responses and outcomes, specific to Veteran complaints/concerns
Ensure the effective management, detailed analysis, and oversight of the effectiveness of the overarching Veteran Experience Program
Designs studies, training programs and organizational strategies for identifying opportunities to improve the overall quality of the Veteran experience
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary/trial period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-12 position you must have served 52 weeks at the GS 11
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization
Experience in customer service and patient advocacy; communicating directly with patients, employees, Congressional staff, Veteran's Service Organizations and the community regarding patients' rights; preparing, monitoring, and analyzing data; identifying discrepancies, making corrections, and recommending solutions; evaluating patient surveys, collecting, and evaluating data generated and producing reports relating to quality customer service; supervising employees, performing advocacy related work, and administrative guidance and technical direction
Preferred
Minimum 5 years Supervisory Experience
Track record in customer service roles, strong leadership abilities
Experience conducting surveys/studies to capture patient feedback and advocacy outcomes, customer service experience includes data management, e.g., compiling, analyzing, preparing reports of outcome, and communicating status
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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