The Children's Institute of Pittsburgh · 19 hours ago
Front Desk Attendant
Irwin, PA
Full-time
Onsite
Mid Level
3+ years expThe Children's Institute of Pittsburgh has a long-standing legacy of providing high-quality care and service to children and their families. They are seeking a Service Ambassador who will serve as the first point of contact for clients, providing personalized service and ensuring smooth communication between clients and internal staff.
CharityChild CareHealth CareHospitalNon Profit
Responsibilities
Provide excellent personalized service
Be the first point of contact for clients at The Children’s Institute regarding care navigation
Respond to client inquiries to promote CI comprehensive services to meet clients’ needs or potential client needs
Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff
Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines
Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools
Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information
Accurately input client demographic and insurance information into EMR’s
Obtain initial prescriptions for all scheduled services per organizational guidelines
Complete timely data entry for no-shows, cancellations and arrived appointments as assigned
Help families navigate through systems of care!
Qualification
Required
Minimum of three years of healthcare or customer service experience required
Certification in CPR, First Aid, Child Abuse (training will be provided)
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
Preferred
High school diploma or GED preferred
Benefits
Medical and Prescription insurance-Choice of two health plans and networks
Dental and Vision-Free coverage for team members.
Paid Time Off (PTO) and Holidays
Medical, Bereavement, Educational, & Personal Leaves
Parental leave (birth & adoption) paid-6 weeks
403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
Student Loan Refinancing Program
Public Service Loan Forgiveness Program – CI qualifies as non-profit
Education Assistance/Tuition Reimbursement
Professional Development/CEU’s
Life and Short- & Long-Term Disability insurance
Credit Union
Team Member Recognition Events
Referral bonus
CPR-employer paid
Travel mileage reimbursement at federal rate
Company
The Children's Institute of Pittsburgh
The Children's Institute promotes the well-being of young people and their families & providing services that meet their specific needs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Miles
President & CEO
Wendy Pardee
Chief Executive Officer
Recent News
Seattle TechFlash
2025-07-08
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