nesto · 10 hours ago
Product Adoption & Enablement Specialist
United States
Full-time
Remote
Mid Level
3+ years expNesto is a leading provider of mortgage technology and financing solutions in Canada. They are seeking a Product Adoption & Enablement Specialist to bridge the gap between their technology and users, ensuring maximum success with the Nesto Mortgage Cloud through effective training and content architecture.
Financial ServicesFinTechReal Estate
Responsibilities
Design and maintain a library of high impact materials (interactive user guides, how-to videos using Loom or Camtasia, e-learning modules, and strategic release notes)
Lead and deliver engaging live training sessions (virtual) for new client onboarding and continuous education on new features
Fully integrate into the product development lifecycle. Partner with PMs and Engineers to master new features and publish all enablement content one week prior to launch
Develop a deep understanding of unique user workflows (like a mortgage advisor vs. an underwriter) and tailor enablement content to their specific needs
Actively gather feedback from clients and analyze support trends to identify knowledge gaps and proactively refine our training engine
Qualification
Required
3 or more years of experience in technical writing, instructional design, or corporate training, specifically for a B2B SaaS product
Exceptional Communication: A real talent for 'de-coding' complex technical logic into simple, user friendly language
Technical Aptitude: Proficiency with modern documentation and training tools like Zendesk Guide, Confluence, Loom, Camtasia, or Learning Management Systems (LMS)
Self Starter Mentality: Highly organized and proactive. You are capable of managing multiple projects simultaneously in a fast paced, agile environment
Audience Empathy: A strong ability to step into the user's shoes and design content that addresses their specific pain points
Fluency in both English and French is required for this role
Benefits
Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
4 weeks of vacation to ensure you stay at peak performance.
Company
nesto
Nesto is a digital mortgage platform helping lenders to improve and streamline their operations with the the nesto Mortgage Cloud.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$161.35MKey Investors
IGM FinancialMackenzie Investments
2022-12-13Series C· $80M
2021-06-10Series B· $62.83M
2020-06-02Series A· $8.51M
Leadership Team
Malik Yacoubi
Co-founder and CEO
Chase Belair
Principal Broker & Co-Founder
Recent News
2025-10-25
2025-09-24
2025-09-24
Company data provided by crunchbase