TekWissen ® · 23 hours ago
Customer Service Engineer - Pace Specialist Trainer
United States
Contract
Remote
New Grad, Entry Level
$32/hr - $40/hrTekWissen is a global workforce management provider, and they are seeking a Customer Service Engineer to become a subject-matter expert in the PACE platform. This role involves training Customer Service Engineers on software usage and servicing diagnostic imaging equipment in assigned regions.
Information Technology
Hiring Manager
Venkat J Swaroop
Responsibilities
Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities
As a subject‑matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software
After the full launch of the PACE software, you will play a key role in the hyper‑care phase for 30 to 90 days, depending on the speed and success of the transition
Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization
You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience
You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies client’ imaging equipment at customer sites
You are the 'Face of client' to the customer
You support a variety of diagnostic imaging equipment
You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes
You report to the Regional Service Manager at client Medical Solutions as a CSE
Qualification
Required
Associate degree, or college, or military experience in a related technical field
Strong technical/electrical background required
Biomedical, med tech, or similar hands on technical experience is a plus
Strong customer communication skills; ability to interact directly with clients
Technical acumen - ability to understand software, support peers, and troubleshoot
Ability to repair/diagnose equipment and perform technical issue resolution
Team-oriented mindset; works well with cross functional teams
Ability to lead training on software updates for peer groups
Preferred
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments
Company
TekWissen ®
Welcome TekWissen, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rajanish Pandey
Client Partnership Manager
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