CVS Health · 5 days ago
Inbound Patient Account Services Specialist
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $34.15/hr
0+ years expCVS Health is dedicated to shaping a more connected and compassionate health experience. The Inbound Patient Account Services Specialist role involves advocating for patients by providing high-level customer service, resolving billing questions, and ensuring efficient billing and reimbursement processes.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services. Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
Accurately and consistently document each interaction in the appropriate Revenue Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics that include call volume and call quality
Use technology to effectively liaison with other departments across CVS Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone
Qualification
Required
6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Verifiable High-school diploma or GED required
Preferred
1 year experience in healthcare billing, collections practices, and/or infusion services
1 year experience in pharmacy billing and reimbursement
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase