Production Support Analyst - Trading jobs in United States
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Talan · 4 days ago

Production Support Analyst - Trading

positionChicago, IL
timeFull-time
remoteHybrid
senioritySenior Level
money$70K/yr - $120K/yr
date5+ years exp

Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. They are seeking a Production Support Analyst to ensure system stability and monitor application performance while facilitating interactions between IT and the Derivatives business.

ConsultingInformation ServicesInformation Technology
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Responsibilities

Diagnose and resolve application issues promptly to ensure smooth operations
Follow escalation, incident, and problem management protocols
Work with internal teams to improve processes and boost application reliability
Manage the full lifecycle of specific projects when assigned
Share knowledge with the team to maintain 24/6 global follow-the-sun support
Liaise with other branches to strengthen teamwork and service quality
Provide out-of-hours or weekend support when required, sometimes on short notice
Create and maintain detailed incident/problem tickets, including all resolution steps

Qualification

FIX protocolApplication production supportUNIX/LinuxSQLScripting languagesAgile methodologyELK stackRabbitMQDevOps experienceAnalytical skillsCapital Market knowledgeProblem-solving skills

Required

Bachelor's degree in Computer Science, Engineering, Finance, or Quantitative Finance
Knowledge of FIX and other order/rfq/trading protocols is mandatory
Minimum 5+ years of experience in application production support to the business on a trading desk
Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc)
Experience working with relational and no-relational databases, good SQL skills
Programming background in scripting language (TCL, Perl, Python, etc.)
Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
Experience and knowledge in ELK stack, RabbitMQ
Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support)
Excellent analytical and problem-solving skills, with the ability to work under pressure

Preferred

Knowledge on Capital Market and Investment Banking Activities is a plus

Benefits

401(k) retirement plan with company matching
15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
8 paid holidays + 5 sick days + 2 personal days per year
Company health, dental, and vision insurance plans + FSA
Voluntary STD and LTD
Commuter/transit benefits

Company

Talan

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Glassdoor3.6
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Talan is a consulting firm specializing in technology innovation and transformation.
dateFounded in 2002
location
Paris, Ile-de-France, FRA
people-size5001-10000 employees
web-link
https://www.talan.com/en

Funding

Current Stage
Late Stage
Total Funding
$158.58M
Key Investors
TowerBrook Capital PartnersLCL
2020-07-23Secondary Market
2018-07-20Series Unknown· $117.32M
2016-03-08Series Unknown

Leadership Team

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Mehdi Houas
Fondateur
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Philippe Cassoulat
Directeur Général
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Recent News

FinTech Global
KYND teams up with Talan to boost cyber risk management for global clients
2025-06-21
Canada NewsWire
Talan Acquires Thinkmax Consulting Inc. to Expand its North American Presence and Strengthen its position as a Microsoft Dynamics 365 Partner and Integrator Français
2024-11-19
PE Hub
TowerBrook-backed Talan adds on Canada’s Thinkmax Consulting
2024-11-19
Company data provided by crunchbase