Spire - Pay with Spire, Inc. · 4 hours ago
Information Technology Operations Specialist
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrSpire is on a mission to change in-store payments through their merchant-branded, pay-by-bank platform. The IT Operations Specialist will support daily operations of IT and payment infrastructure, assisting with troubleshooting and maintaining compliance while gaining hands-on experience in fintech operations.
Financial Services
No H1B
Responsibilities
Tier 1 & maturing to Tier 2 research and response as reported from the organization
Respond to user support tickets and escalate issues to senior engineers when necessary
Assist in troubleshooting basic hardware, software, and network issues
Perform routine system checks, patching, and updates following change policy, process and and standard operating procedures
Help develop and maintain IT documentation, runbooks, and process guides
Collaborate with operations and engineering teams to resolve issues and streamline workflows
Support onboarding of new employees (accounts, access, IT procurement , hardware setup)
Participate in incident response activities and post-incident reviews
Support of business inquiries on the operations of the internal support systems and API interfaces
IT Support Service desk & reporting
Serve as the point of Contact between IT Engineering and the business divisions i.e., sales, ops etc
Ability to use tools like Postman and Curl Script usage for troubleshooting
Qualification
Required
Experience working alongside and supporting multiple Agile development teams
Able to troubleshoot issues quickly and effectively
Prior experience Microsoft office products
Intune Administration
Service desk management
Strong organizational skills
Exceptional communication skills and the ability to communicate appropriately with technical and business teams
Must be legally authorized to work in the United States without the need for sponsorship now, or at any time in the future
Preferred
Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Exposure to cloud platforms (Azure, AWS, or GCP)
Interest in payments, banking, or financial services
Experience with Google Workspace & Microsoft Azure
Benefits
Health/Dental/Vision insurance
401(k) or retirement benefits
Unlimited PTO
Learning & development support
Company
Spire - Pay with Spire, Inc.
Spire is transforming everyday spend with a convenient payment solution designed to lower transaction processing costs for merchants while enabling them to drive loyalty by providing customer rewards that matter.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22.63M2025-11-26Series Unknown· $6.25M
2025-03-04Series Unknown· $2.5M
2024-01-04Series Unknown· $6.85M
Leadership Team
Walter Loiselle
COO/CPO
Alanna Arenstein
Chief Marketing Officer
Recent News
2025-02-11
Company data provided by crunchbase