Ascendo Resources · 2 hours ago
Customer Service Representative - Banking
Miami, FL
Full-time
Onsite
Entry Level
1+ years expAscendo Resources is seeking a Customer Service Representative to support inbound and outbound client calls in a fast-paced banking call center environment. This role is responsible for delivering high-quality customer service while handling account inquiries, transactions, and issue resolution in compliance with banking regulations and internal policies.
Human ResourcesStaffing Agency
Responsibilities
Handle high-volume inbound customer calls regarding account balances, transactions, payments, and general banking inquiries
Resolve customer issues efficiently while maintaining a high level of professionalism and accuracy
Educate customers on banking products and digital tools (online banking, mobile apps, bill pay)
Process routine account maintenance requests (address updates, card replacements, account changes)
Identify potential fraud or suspicious activity and escalate per protocol
Document all interactions accurately in CRM and core banking systems
Meet performance metrics including call quality, handle time, and customer satisfaction
Maintain compliance with regulatory standards including KYC, privacy, and security policies
Qualification
Required
High school diploma or equivalent
1+ year of customer service or call center experience
Strong verbal communication and active listening skills
Ability to multitask while navigating multiple systems
Preferred
Associate's or Bachelor's degree
Experience in banking or financial services
Company
Ascendo Resources
Ascendo Resources is a staffing and recruiting company providing accounting, finance, and it recruiting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Berger
Co-Founder of Healthcare Operations
Brandie Jimenez
Partner at Ascendo Resources
Recent News
2022-02-01
Company data provided by crunchbase