Public School and Education Employee Retirement System of Missouri · 15 hours ago
Benefits Counselor - DSBR
3210 W Truman Street, Jefferson City, MO, 65109, US
Full-time
Hybrid
Entry, Mid Level
$51K/yr - $57K/yr
2+ years expPublic School and Education Employee Retirement System of Missouri is seeking a compassionate, detail-oriented professional to join their Member Services team as a Benefits Counselor. This role involves providing guidance and support to members and their families regarding retirement and survivor benefits, ensuring clarity and empathy in each interaction.
Management ConsultingNon ProfitRetirement
Responsibilities
Help survivors navigate the complexities of retirement and survivor benefits
Make complex information accessible and provide exceptional support with professionalism and care
Analyze member records, verify eligibility, and perform precise benefit calculations
Deliver personalized counseling through multiple channels, including phone, chat, web sessions, and in-person meetings
Review applications, coordinate with internal departments, and ensure accurate processing of benefits and refunds
Play a key role in end-of-month procedures, audit service and contribution reports, and manage benefit deductions such as IRS levies and child support
Assist in identifying and recovering overpayments, reconciling records from external sources, and supporting the Information Center during peak periods
Translate complex policies into clear, actionable advice, ensure compliance and accuracy in benefit delivery, and contribute to system testing, data integrity, and process improvements
Qualification
Required
Bachelor's degree in a business-related field
At least two years of office experience
Strong analytical skills
Attention to detail
Proficiency in Microsoft Office
Excellent written and verbal communication skills
Commitment to delivering exceptional service
Valid Missouri driver's license for use of company vehicles
Ability to work in an office environment with periods of focused document review and data entry
Occasional in-state travel, including overnight stays
Preferred
Pension experience
Relevant experience with PSRS/PEERS may be considered in lieu of degree
Benefits
Flexible, employee-friendly work environment
Health Savings Account (HSA)
Vision and dental coverage
Membership in a defined benefit pension plan that provides lifetime retirement benefits with just five years of vesting
Three weeks of paid vacation
Three weeks of sick leave annually
12 paid holidays each year
Tuition assistance
Ongoing training and professional development opportunities
Leadership development program
Company
Public School and Education Employee Retirement System of Missouri
The Public School and Education Employee Retirement Systems of Missouri (PSRS/PEERS) provide a significant and stable source of retirement, disability and survivor benefits to Missouri's public school teachers, school employees and their families.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anita Brand
Chief Financial Officer
Sarah Swoboda
Chief Operating Officer
Company data provided by crunchbase