One Inc · 6 hours ago
Sr. Project Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expOne Inc is looking for a talented Senior Project Manager within their Services team to implement their Premium Payment product suite. The role involves onboarding new customers, ensuring successful implementation, and collaborating with cross-functional teams to improve processes and outcomes.
FinanceFinancial ServicesFinTechInsurTechPayments
Responsibilities
Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
Effectively drives project schedules and leads the collaboration effort to ensure timely project success
Collaborates with internal product SME’s to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
Create and manage work plans that support customer implementations
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Anticipate and manage project risk
Guide delivery team towards completing projects within the defined scope, time and budget
Maintain regular contact with active customers including weekly project status meetings
Provide responsive, high quality service that meets or exceeds customer expectations
Gains intimate knowledge of the customer's use of One, Inc’s products and educates them on new features they are not using to possibly uncover new business opportunities
Develops a strong understanding of the customer’s business, system infrastructure, and use cases
Handles urgent customer concerns and escalates internally when necessary
Measure project performance and project status using appropriate tools and techniques
Create and maintain comprehensive project documentation
Some domestic and international travel required (<10%)
Qualification
Required
Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
Effectively drives project schedules and leads the collaboration effort to ensure timely project success
Collaborates with internal product SME's to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
Create and manage work plans that support customer implementations
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Anticipate and manage project risk
Guide delivery team towards completing projects within the defined scope, time and budget
Maintain regular contact with active customers including weekly project status meetings
Provide responsive, high quality service that meets or exceeds customer expectations
Gains intimate knowledge of the customer's use of One, Inc's products and educates them on new features they are not using to possibly uncover new business opportunities
Develops a strong understanding of the customer's business, system infrastructure, and use cases
Handles urgent customer concerns and escalates internally when necessary
Measure project performance and project status using appropriate tools and techniques
Create and maintain comprehensive project documentation
Some domestic and international travel required (<10%)
Excellent interpersonal, written and verbal communication skills including active listening skills that allow you to ask the right questions to extract information
Continuously optimize processes and documents to drive efficiency and team improvement
Excellent understanding of SDLC (customer-facing experience a plus)
Ability to explain technical concepts to a non-technical audience
Demonstrates strong analytical and strategic thinking skills and the ability to translate those skills into a proven track record in delivering successful projects
Leader and mentor within team, offering best practices and process improvements
Demonstrates credibility with customers, partners, field sales and cross functional stakeholders
Superior project management and prioritization skills
Ability to work independently, as well as contributing as an active team member across multiple time zones
Solid technical background with understanding and/or hands-on experience with current software development and web technologies
Excellent client-facing and internal communication skills, including ability to build relationships, interact and influence Executive and ‘C' level individuals
Ability to lead and facilitate workshops and meetings that include a diverse group of individuals
Bachelor's Degree from an accredited university, preferably in the fields of computer science, computer systems management, business, communications or comparable experience
At least eight years of experience leading high-performance teams and/or implementation projects for Enterprise Packaged Software
Solid organizational skills including attention to detail and multi-tasking skills
Web conferencing / virtual meeting experience required
Preferred
Background in Insurance Software
Insurance industry experience
Payments experience
Experience with a top-tier consulting company
Familiarity with Atlassian Suite (JIRA, Confluence)
Familiarity with MS Office and SharePoint
Customer Success methodologies/experience
Benefits
Medical, dental, and vision insurance
Life insurance
Stock options
Commitment to a solid work/life balance
Policy of promoting from within whenever possible
Company
One Inc
We understand how paramount the customer experience is to a carrier's success.
501-1000 employees
H1B Sponsorship
One Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$35.5MKey Investors
Nordic CapitalAVP
2024-03-14Private Equity
2020-02-20Acquired
2017-05-02Private Equity· $15.5M
Leadership Team
Michael Ellis
CFO
Timothy Boyle
Chief Operating Officer
Recent News
2025-10-31
Company data provided by crunchbase