Brown University Health · 18 hours ago
Telecommunications Analyst
Providence, RI
Full-time
Onsite
Mid Level
$31/hr - $51/hr
4+ years expBrown University Health is seeking a Telecommunications Analyst to manage and support their enterprise unified communications infrastructure. The role involves provisioning services, providing telephony support, and collaborating on projects to ensure optimal operation of communication systems.
EducationHealth CareMedicalUniversities
Hiring Manager
Marlene M.
Responsibilities
Provision unified communications services. Provision traditional analog services and voip services
Provide end-user telephony support. Perform moves, adds and changes. Configure, install and troubleshoot digital and analog phone sets
Create and configure voice mailbox. Support Call Center telephony infrastructure and services. Provide call detail reports as requested
Build and configure enterprise unified communications systems and infrastructure. Adheres to established design & configuration standards
Provide support for assigned projects
Collaborate with staff on assigned projects. Meet established schedules and timelines. Ensure implemented solution meets project deliverables and adheres to defined standards and best practices
Provides operational support for the enterprise unified communications infrastructure and related technologies
Performs proactive management and monitoring of the infrastructure and systems
Schedules, plans, and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code. Performs on-going assessment and enhancements of infrastructure and systems
Conducts routine capacity planning
Create and maintain network documentation, standards, diagrams, support, and project documentation. Maintain hardware inventories of equipment and assets
Build knowledge and technical skill with supported systems
Provides off- hours on call coverage. Ability to travel to Brown University Health locations required
Provides training to staff members of the team as required. Performs other duties as assigned
Qualification
Required
Equivalent to a Bachelor's degree in Computer Science, Electrical Engineering, IS, or related field preferred
Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus
Must have solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols
A combination of related certification and experience may substitute for a degree
Four years related work experience with traditional including at least two years or related experience with VOIP and unified communications systems
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
H1B Sponsorship
Brown University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageRecent News
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