Aiken Electric Cooperative, Inc. · 9 hours ago
Member Service Representative
Aiken, SC
Full-time
Onsite
Entry, Mid, Senior Level
1+ years expAiken Electric Cooperative, Inc. is a utility provider focused on electric and broadband services, and they are seeking a Member Service Representative. This role involves responding to customer inquiries, resolving issues, and educating members about the Cooperative’s services and programs to ensure customer satisfaction.
Utilities
Hiring Manager
Donna Miller
Responsibilities
Maintain knowledge of all Member Services duties and provide support in various areas as needed
Perform cashiering duties, answer calls in the call center queue, and assist members/customers in person
Process membership applications, service orders, and required reports
Address routine member/customer inquiries and complaints, routing complex issues to the appropriate personnel
Educate members/customers about the Cooperative’s services and programs
Promote Carolina Connect to our members/customers by assisting with sign-ups, explaining available package options, and answering service-related questions
Collect, research, and process payments both in person and over the phone
Assist the Member Services Coordinator with projects and special assignments
Dispatch service personnel during regular business hours and after hours as needed
Cover vacancies and assist in areas requiring additional support
Travel between area offices, as needed to fulfill job responsibilities
Travel to the Edgefield office on a weekly/regular basis to provide coverage in support of their work schedule and to ensure continuity of operations during planned and unplanned staff absences
Comply with all AEC policies, procedures, and safety practices; participates in required safety meetings and training; and promotes a positive and professional image of the Cooperative
Qualification
Required
High School graduate with business courses and exceptional customer service experience
Proficient use of telephone, computers, and communication equipment
Working knowledge of principles and practices involved in basic office procedures and record keeping
Experience in meeting and dealing with people both over the telephone and in the office
One year or more of customer service experience
All of the above education and experience, plus three years or more of customer service experience for MSR-II
Working knowledge of pertinent Cooperative policies, retail rates, and procedures for MSR-II
The Electric Cooperatives of SC Member Service Certificate for MSR-II
All of the above education and experience, plus five years or more of customer service experience for MSR-III
Ability to calculate AEC rates efficiently and communicate rates to members for MSR-III
Proficient knowledge of Cooperative programs, policies, and practices for MSR-III
Must demonstrate leadership within the department for MSR-III
Valid Driver's License
Legally eligible to work in the United States
Preferred
Two-year degree with business courses in bookkeeping
Company
Aiken Electric Cooperative, Inc.
Aiken Electric Cooperative, your energy company, offers a wide variety of programs and services designed to enhance the quality of life our member-owners enjoy.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase