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Apex Systems · 1 week ago

Application Architect III

Plano, TX

Contract

Onsite

Senior Level

$65/hr - $73/hr

5+ years exp

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an Application Architect III to manage the day-to-day operations of their technology platform, identify production issues, and communicate effectively with development and business teams.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics)

Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams

Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers

Excellent written and verbal communication skills (English)

Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft

Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft

Strong operating system knowledge in Unix and Windows including strong scripting skills

Must have experience with Oracle, DB2 and PL/SQL query performance tuning

Knowledge of event driven and schedule driven batch processes

Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools

Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance

Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk

Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc

Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration

Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management

Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues

Ability to suggest, implement ideas for enhancing the customer?

Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management

Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution

Ensure production and performance SLAs are met and escalate issues which needs attention

Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures

Exercises judgment within defined procedures and practices to determine appropriate action

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests

Should have increased awareness and exposure to basic technical principles, concepts and techniques

Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors

Support of on-call rotation for off-hours and weekend support as needed

Qualification

Java/J2EEOracleUnixProduction SupportPythonSplunkKafkaDynatraceMiddlewareCommunication SkillsProblem SolvingTeam Collaboration

Required

Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics)

5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)