Everbridge · 17 hours ago
Associate Technical Account Manager
United States
Full-time
Remote
Entry Level
$75K/yr - $90K/yr
1+ years expEverbridge is seeking an Associate Technical Account Manager to support enterprise customers in the deployment and operation of their Business Continuity in the Cloud solution. This role involves assisting with customer accounts, deployments, and providing ongoing support to ensure successful adoption of the platform.
Event ManagementInformation TechnologyRisk ManagementSecurity
Responsibilities
Support assigned and temporary BCIC customer accounts
Assist BCIC deployments, configuration changes, and data imports
Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes
Participate in customer meetings, training sessions, and enablement workshops
Provide post-go-live and upgrade support to ensure continuity and adoption
Track and manage customer requests using tools such as Asana, Jira, or Zendesk
Review and understand customer use cases to align platform capabilities with business needs
Escalate risks, issues, and blockers
Qualification
Required
1–3 years in a customer-facing support, technical, or implementation role
Working knowledge of SaaS platforms and basic data concepts
Strong organizational and time-management skills
Ability to communicate clearly with both technical and non-technical stakeholders
Interest in Business Continuity, Risk, or Resiliency disciplines
High attention to detail and willingness to learn in a fast-paced environment
Preferred
exposure to HTML
JavaScript
data transformation
Benefits
Healthcare
Dental
Parental planning
Mental health benefits
Disability income benefits
Life and AD&D insurance
A 401(k) plan and match
Paid time off
Fitness reimbursements
Company
Everbridge
Everbridge is a national public warning solutions company that provides an event management platform to help government organizations.
1001-5000 employees
H1B Sponsorship
Everbridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (5)
2022 (9)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$455.73M2024-02-05Acquired
2019-12-23Post Ipo Debt· $450M
2019-01-14Post Ipo Equity
Leadership Team
David Wagner
President and CEO
Elliot Mark
SVP and General Counsel
Recent News
Daily Herald
2026-01-23
Company data provided by crunchbase