Optimae LifeServices, Inc. · 9 hours ago
Program Director
Eldora, IA
Full-time
Onsite
Mid, Senior Level
4+ years expOptimae LifeServices is seeking a Program Director to manage services and lead a specific program in alignment with the company's mission and core values. The role involves fostering teamwork, ensuring compliance with regulations, and empowering individuals to achieve their personal goals. Responsibilities include overseeing staff, managing budgets, and implementing quality assurance measures.
FitnessHealth CareMental Health
Responsibilities
Follow a budget, meet determined financial goals by prudent fiscal management of expenses and revenues, and monitor billing practices
Comply with an established system to ensure that services are meeting customer needs and desires in accordance with Optimae LifeServices’ mission and core values
Facilitate the process for the timely admission or discharge of customers including the removal of internal barriers to the process
Implement personnel policies and procedures in a manner consistent with Optimae LifeServices’ manuals and handbooks
Ensure services meet and exceed all regulatory credentialing and accrediting standards
Solicit and review quality assurance feedback from customers, staff, and funders including data about customer outcomes
Measure and evaluate staff and program improvements needed and recognize accomplishments
Coordinate staff to establish a system and process that creates a valued and motivated workforce that recognizes and utilizes team building principles
Establish and assure a system for training, evaluating, and developing staff
Coach and train staff to provide and document individualized, ethical, and appropriate services
Monitor management information systems: identify indicators of program quality, fiscal goals, and take appropriate action to correct identified needs
Develop and implement a marketing plan including new referrals for all services
Implement a plan for successful community and funder relations
Ensure that Optimae LifeServices’ property and equipment are managed in a cost-effective method
Provide on-call support by carrying a cell phone or pager when service needs dictate
Understand and maintain privacy, demonstrate respect, and advocate for rights of our customers
Address emergencies as they arise and use resources for crisis intervention as needed
Aptitude and willingness to work with mentally ill and developmentally or intellectually disabled individuals
Show tolerance for individual differences
Use active listening skills
Give and receive positive feedback to self and others
Demonstrate good role modeling for staff and customers
Use proactive communication and ask questions if you don’t understand
Be non-authoritarian when providing services and working with peers and collaterals
Be active in individual and team problem solving
Pro-actively use supervisor and other staff as a support and as a resource for information
Act in a professional manner (respectful, tactful, and objective) without personal attacks on others
Meet multiple demands simultaneously and efficiently with little to moderate supervision
Consistently finish assigned tasks within designated time frames
Follow a work schedule that meets customer wants and needs and meets team billable requirements
Complete and turn in biweekly time sheets on time
Attend mandatory meetings
Complete and turn in Expense Forms on time
Complete reports and all required paperwork within designated times
Attend coaching sessions to develop skills
Participate in annual evaluations and staff development planning
Complete orientation and training as required, in a timely manner, based on accredited regulation and/or Iowa Statute
Qualification
Required
Must be at least 18 years of age
A high school degree or equivalent experience is required
A minimum of four years' experience in the field of human services is required
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Optimae LifeServices, Inc.
Optimae LifeServices is a mental health care offering mental health services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Martin, LISW
Chief Executive Officer
William Dodds
President & CEO
Company data provided by crunchbase