HuFriedyGroup · 6 hours ago
Customer Care Representative I
Des Plaines, IL, US
Full-time
Hybrid
Entry Level
$19/hr - $20/hr
1+ years expHuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. The Customer Care Representative I is responsible for managing inbound calls, providing order placement, service dispatch, technical product assistance, and resolving order issues for customers and internal teams.
DentalManufacturingMedical Device
Responsibilities
Professionally handle incoming requests from Customers and internal partners and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
Accurately and efficiently record Customer purchase order data into SAP and Salesforce; orders are received via phone, fax, email, EDI and Internet
Process repair services through Salesforce according to Customer requests
Send information to Technicians; escalate as needed
Monitor Salesforce until repairs are accepted by the Technician
Manage Customer response level as indicated to meet Customer expectations
Investigate product backorders, freight shipments, and invoice inquiries providing Customer with up-to-date information
Educate Customer on product inquiries and further reinforce the information with product literature utilizing HFG Intranet and website, Product Managers, or internal reference materials
Research availability on service parts
Quote service parts per Customer request
Makes and receives calls with the intent of selling products or services
Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
Provides order, repair and return estimates and re-estimates to representatives and Customers. Responds to inquiries regarding timely turnaround times and responds to various other Customer inquiries
Researches and resolves complaints
Research Customer inquiries on product functionality; may require interaction with HFG Clinical or Product Manager to ensure Customer needs and expectations are met
Confirm order sell price is in compliance with HFG price
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
Provide post-order management support including issue resolution
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
Other duties as assigned
Qualification
Required
High school diploma required with 1-2 years business experience (direct contact with Customers and Sales)
Self-starter
Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a 'can do' attitude
Able to work well within a team
Preferred
Bachelors degree in Business or related discipline preferred with 0-2 years business experience
Company
HuFriedyGroup
HuFriedyGroup manufactures dental instruments and products. It is a sub-organization of STERIS Corporation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Andrew Xilas
Retired
Recent News
2025-08-08
2025-08-07
Company data provided by crunchbase