RBC · 8 hours ago
Sr. Manager Collections & Loss Mitigation
8081 ARCO CORPORATE DRIVE:RALEIGH
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expRBC is a leading bank in the financial services industry, and they are seeking a Sr. Manager for Collections & Loss Mitigation. This role is responsible for overseeing loss mitigation and default management, optimizing team performance, and ensuring an excellent client experience.
BankingFinancial ServicesWealth Management
Responsibilities
Overall responsibility for business-as-usual operations, always seeking optimization opportunities to improve team performance and the client experience
Works with internal partners and external vendors to on-board new services and fulfilment strategies for all products and services
Act as the supplier manager for RBC Collections, mortgage service provider collections, 3rd party agency collections and a property management company
Responsible for the overall oversight of collections services and fulfillment strategy of defaulted accounts, including partnership with Internal and External Vendors
Responsible for oversight of the RBC Bank third party loan servicing relationships for loan products
Evaluates performance against key measures such as penetration rate, promise made, promises kept, and agent utilization
Ensures Supplier Management routines are practiced such as monthly/quarterly business reviews
Ensures gaps in performance are appropriately documented and action plans are in place to monitor resolution
Ensures monitoring results are captured and exceptions/action plans as created as required to address deficiencies
Monitors and reports delinquency across all products throughout the month and ensures appropriate actions are taken to collect and cure accounts timely
Reviews and maintains monthly default reporting for presentation to the Risk Management and Finance teams
Responsible for remarketing (OREO & Repossessions) preparing the property for resale including eviction, negotiating fair market price, setting RBC Bank’s bid, and then settling the sale with accurate charge off/write downs and system closure
Ensure accounts accurately move in and out of accrual statuses
Ensure appraisals are ordered timely to assess property value and facilitate write downs within policy timeframes
Ensure Credit Card and PLOCs accounts are written off within policy timeframes
Responsible for the posting of recovery payments on Credit Cards and Personal Lines of Credit (PLOCs)
Review reporting relating to Bank Complaints originating from collections and related to collection activity
Provide input to monthly Complaints reporting
Responsible for review, investigation and response to Direct and Indirect Credit Bureau disputes
Provides support to various audits (Internal, Compliance, FDCIA)
Manage, monitor and carry out requirements to close Issues related to audit findings or self-identified issues
Responsible for the monitoring and oversight of client treatment plans across all lending products including Mortgages, Home Equity Lines of Credit (HELOC), Personal Lines of Credit (PLOC) and Credit Cards
Work with our third party vendors to accurately execute customer instructions to participate in loss mitigation programs
Work directly with clients to establish re-payment, restructure arrangements and cure options
Review related reporting for accuracy and share with the appropriate portfolio management groups to adequately assess impact to the Bank’s loss plan, and financial reporting
Responsible for oversight to hardship situations coordinating debt restructure approvals
Responsible for review and oversight of loss mitigation programs used by RBC Bank teams and with inter-group vendors
Lead or actively participate in small to medium sized improvement initiatives from scoping and requirements stages to implementation and post validation
Sets and shares strategic vision for collections and loss mitigation
Ensure processes are appropriately aligned and the Bank’s strategies to mitigate losses
Assess capabilities of existing & potential vendors to drive optimization and improvements
Manage, coach, and lead direct reports and provide support clients and partners
Contribute to the overall Mortgage Servicing and Loan Operations team by actively leading activities and mentoring other employees
Sets the tone with team members on the importance of controls, and ensures all controls are accurately executed to mitigate operations risk and negative customer impact
Act as a delegate of the Director of Mortgage Servicing & Loan Operations in various business meetings
Qualification
Required
10+ years banking experience
Leader's mindset for vision and strategy development
Experienced people manager
College Bachelor's Degree or Higher or Banking experience equivalent
Expertise in regulatory requirements related to Insurance, loans, and mortgage
Good presentation skills to large audiences
Strong communication and interpersonal skills
Comfortable with reviewing performance analytics
Strong people management skills ability
Ability to achieve results through business partners
Strategic thinking and creative passion
Attention to detail
Good organization and prioritization skills
Relationship/influence with senior leaders
Comfortable with leading in ambiguity
Strong decision making
Self-driven mindset for self-development
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients
Company
RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
10001+ employees
H1B Sponsorship
RBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$16.3B2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M
Leadership Team
Graeme Hepworth
Chief Risk Officer
Kelly Bradley
Chief Human Resources Officer
Recent News
2026-01-22
Qatar Tribune
2026-01-21
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