Sharp Decisions · 8 hours ago
Microsoft 365 Administrator
Herndon, VA
Contract
Hybrid
Senior Level
5+ years expSharp Decisions is seeking a Microsoft 365 Administrator to provide hands-on technical support for their Microsoft 365 environment. The role involves managing day-to-day operational tickets, maintaining system stability, and ensuring continuity of services such as Exchange Online, SharePoint, Teams, and OneDrive, while adhering to compliance and security standards.
B2BHuman ResourcesInformation TechnologyStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Eric Wegfahrt
Responsibilities
Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center
Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support
Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools
Assist with user provisioning, license assignments, and basic identity and access management tasks
Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365
Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative
Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity
Escalate complex or unresolved issues to senior administrators or vendors as needed
Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption
Assist with routine maintenance tasks, system updates, and minor configuration changes as directed
Qualification
Required
Bachelor's Degree in Computer Science, MIS, or related field (or equivalent professional experience)
5–7+ years of hands-on administration experience with Microsoft 365 in an enterprise setting
Strong troubleshooting skills with Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD
Experience managing daily operational tickets and providing end-user support
Familiarity with security and compliance features within Microsoft 365
Excellent communication, documentation, and organizational skills
Understanding of hybrid environments and integration with on-prem Active Directory and legacy systems
Ability to work independently and adapt quickly to existing processes and procedures
Preferred
PowerShell scripting experience and familiarity with Graph API
Microsoft Certifications (MS-102, SC-400, or equivalent)
SharePoint Online administration and customization experience
Experience with Microsoft Defender for O365
Knowledge of Information Protection, sensitivity Labels, and DLP (Policies for email, endpoints, and cloud apps)
Familiarity with Data Governance (Retention labels, records management, and audit logs)
Experience with Microsoft Purview for compliance monitoring and reporting
Basic scripting and automation skills (PowerShell, Graph API)
Experience supporting hybrid environments with on-premises Active Directory integration
Company
Sharp Decisions
Sharp Decisions is a staffing and recruiting company that offers technology and business staffing solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Ross
Founder, President and CEO
Stuart Gottlieb
CFO/COO and Principal
Company data provided by crunchbase