IXL Learning · 4 hours ago
Senior Account Manager, K-12
Raleigh, NC
Full-time
Hybrid
Mid, Senior Level
3+ years expIXL Learning is the country's largest EdTech company, seeking a Senior Account Manager to join their team. The role involves developing and managing relationships with school administrators, ensuring customer satisfaction, and handling subscription renewals and upselling within the K-12 education sector.
ArtEducationLanguage Learning
Responsibilities
Proactive communication to customers throughout the year to provide best in class service
Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Responsible for renewals including upsells and all transactional components
Work with field sales to develop and manage targeted campaigns to upsell and expand within existing accounts
Understand all facets of the IXL product as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
Curiously learn and develop true alignment with internal IXL Learning systems and processes
Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer related activities, communication and opportunities in salesforce.com
Gather customer feedback to help improve and enhance product offerings
Qualification
Required
BA/BS Degree required
3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
Exceptional communication skills, written and verbal
Strong presentation skills
Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
MS Office, Google Suite computer skills. Salesforce experience a plus
Detail-oriented and exceptionally organized
Exceptional critical thinking, research and problem-solving skills
Proven ability to work effectively across teams
Comfortable with technology and passionate about bringing technology into the classroom
Preferred
Classroom experience and/or a related educational field preferred
Company
IXL Learning
At IXL Learning, we are passionate about improving learning for all.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-03IPO
Leadership Team
Paul Mishkin
CEO
Alicia Laskowski, PHR, SHRM-CP
HR Partner
Recent News
2025-11-14
2025-05-17
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