Camping World · 6 hours ago
Warranty Manager
Tucson, AZ
Full-time, Part-time
Onsite
Entry, Mid Level
2+ years expCamping World is seeking a talented Warranty Manager who will be primarily responsible for supervising the Warranty and Parts Departments, initiating and processing requests for warranty repair services and providing administrative support to the Service Department. The role involves managing claims, ensuring compliance with warranty procedures, and supporting the Service Advisors as needed.
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Responsibilities
Supervise employees and monitor processes
Responsible for new unit check in process/procedure
Duplicate receipt documents and create unit Service files
Co-operate with Advisor to create initial unit work order and pre-authorize all warranty work on new units
Determine repair requests to be covered under Manufacturer and/or Vendor warranty guidelines
Provide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priority
Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization
Provide and keep on-line photo library for warranty unit claims
Manage all paper flow, in order to claim warranty repairs for payment, within 7 days
Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos
Appeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to date
Ensure all relevant Personnel are familiar with warranty procedures/processes
Assist Advisors in checking sold units for outstanding recalls as appropriate
Provide price estimates for Manufacturer prior to work commencement if needed
Back up Service Advisors when/if needed
Qualification
Required
A minimum of two years of Service Advisor or Technician experience is preferred
Excellent record keeping and documenting skills required
Strong communication skills both verbally as well as written are essential
Ability to work daily on a computer and perform internet searches as needed
Ability to build and maintain an in-depth tree file for warranty pictures
Excellent organization and follow up skills are required
The ability to follow Department procedures and policies
Strong clerical skills a must
A good understanding of accounts, invoices, debits and credits is required
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Periods of standing, stooping, crawling, and bending
Preferred
Proficient in IDS or other Dealership Management software preferred
Benefits
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Medical
Dental
Vision
Company
Camping World
Camping World is an American corporation specializing in selling parts and service for recreational vehicles and supplies for camping.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-10-30Post Ipo Equity· $300M
2016-10-07IPO
2013-08-01Series Unknown
Leadership Team
Matthew Wagner
CEO & President
Lindsey Christen
Chief Administrative & Legal Officer, Secretary
Recent News
The Motley Fool
2026-01-13
2026-01-08
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