Zillow · 1 day ago
Senior Investor Suspense Analyst
United States
Full-time
Remote
Senior Level
$32.60/hr - $52/hr
7+ years expZillow is a leading real estate platform in the U.S., and they are seeking a Senior Investor Suspense Analyst to resolve complex post-closing suspense issues and audit findings. This role involves collaborating with cross-functional teams to ensure timely, compliant loan purchases while maintaining strong investor relationships.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Research and resolve suspense issues and audit findings from external sources (MI companies, investors, agencies) and internal Post Closing reviews, in accordance with investor-specific timeframes, focusing on the more complex or high-risk scenarios, in accordance with investor-specific timeframes, up to and including re-underwriting the loan
Independently diagnose and resolve a wide range of complex suspense issues, including those with ambiguous or partially defined root causes, using established guidelines, investor overlays, and professional judgment
Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors
Exercise judgment in prioritizing work based on severity, financial impact, and aging, escalating only when necessary or when policy interpretation is unclear
Partner with Capital Markets, Loan Delivery, Insuring, Fulfillment, Compliance, and other teams to gather documentation, clarify requirements, and resolve issues that span multiple steps of the mortgage lifecycle
Input and maintain information within the Loan Origination System (Encompass) and/or AirTable from initial notification to loan funding
Identify recurring trends and defects that originate upstream and share clear, actionable insights with partners to prevent future suspense issues
Build and maintain relationships with investors and internal employees to ensure efficient issue resolution
Collaborate with other Post Closing roles to ensure timely completion of daily duties
Ensure loans are purchased within the time frame set by Capital Markets
Maintain company service level and turn-time standards, including return-call times, return-email times, and task completion times, even when handling a high volume of complex loans
Uphold high standards for data quality, documentation completeness, and compliance in all suspense resolution activities
Qualification
Required
Minimum of 7 years of experience in mortgage underwriting, processing, post-closing, investor delivery, or other directly related roles (or equivalent combination of education and experience), with a strong track record handling complex loan scenarios
Proven expertise in lending requirements for Jumbo, Conventional, FHA, and VA loans
Detailed knowledge of the origination/underwriting process and loan decisioning
Detailed knowledge of origination loan documents, closing and legal documents, credit and income documents, and insurance documents
Demonstrated expertise reviewing and completing income calculations, ordering and reviewing appraisal reports, credit reports, and other loan documentation to cure loan deficiencies
Experience communicating documentation requests to borrowers, overcoming objections, and creating urgency
Strong understanding of compliance with respect to Disclosure documents (LEs and CDs) and related timing, as well as MDIA and APR rules (TILA, RESPA, etc.)
Demonstrated ability to work on a broad range of issues where the problem is somewhat defined but often includes areas of ambiguity that require deeper investigation and interpretation and offer creative, innovative solutions to a wide range of issues
Proven ability to use professional concepts, policies, and prior experience to offer solutions within an established framework, but with intermittent supervision. This role requires some decision making authority
Ability to collaborate effectively across teams and functions, building productive relationships with internal partners and external contacts (e.g., investors, MI companies, vendors)
Excellent written and verbal communication skills, including the ability to explain complex situations clearly and professionally to varied audiences
Exceptional attention to detail and time management skills
Ability to produce and maintain reports outlining trends and key findings from investors
Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines
Proficiency in Microsoft Office suite
Willingness to work overtime as required
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
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