VP Retail Experience jobs in United States
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Charter Oak Federal Credit Union · 11 hours ago

VP Retail Experience

positionWaterford, CT, US
timeFull-time
remoteOnsite
senioritySenior Level
money$87K/yr - $178K/yr

Charter Oak Federal Credit Union is seeking a Vice President of Retail Experience. The VP is responsible for defining and improving a member-centered experience across retail and contact center channels, setting service standards, and leading frontline teams to ensure performance excellence.

BankingFinancial Services

Responsibilities

Defining, delivering, and continuously improving a consistent, member-centered experience across retail branch and contact center channels
Setting service standards, leading and developing frontline teams, and ensuring performance excellence aligned with service quality, productivity, and responsible growth
Owning member experience measurement, identifying improvement opportunities, and balancing compliance with a strong member-first focus
Driving strategic alignment, strengthening brand engagement, and ensuring seamless service delivery that supports the credit union’s strategic objectives

Qualification

Member experience measurementService standardsPerformance excellenceStrategic alignmentBrand engagementService deliveryLeadershipCollaborationFocus on complianceMember-first approach

Required

Experience in defining, delivering, and improving member-centered experiences across retail branch and contact center channels
Ability to set service standards and lead frontline teams
Proven track record of ensuring performance excellence aligned with service quality, productivity, and responsible growth
Experience in member experience measurement and identifying improvement opportunities
Strong focus on compliance while maintaining a member-first approach
Ability to work closely with executive leadership and cross-functional partners
Experience in driving strategic alignment and strengthening brand engagement
Proven ability to ensure seamless service delivery that supports strategic objectives

Company

Charter Oak Federal Credit Union

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Charter Oak Federal Credit Union is like a bank, just better! We've been proudly serving eastern Connecticut since 1939 and we offer great checking, deposit, lending, insurance and investment products.
dateFounded in 2004
location
Waterford, CT, US
people-size51-200 employees
web-link
https://charteroak.org/

Funding

Current Stage
Public Company
Total Funding
unknown
2005-01-07IPO
Company data provided by crunchbase