CommTech Industries · 2 days ago
Senior Systems Engineer / Technical Lead (Managed Services)
Metairie, LA
Full-time
Onsite
Senior Level
$90K/yr - $110K/yr
5+ years expCommTech Industries is seeking a Senior Systems Engineer / Technical Lead to lead the technical delivery and day-to-day support for a defined subset of their managed services clients. This role involves acting as a technical escalation point, ensuring client stability and support, and driving improvements in reliability, security, and efficiency.
Cloud Data ServicesIT ManagementManagement ConsultingVoIP
Hiring Manager
David Hester
Responsibilities
Serve as the technical owner for a group of managed services clients
Ensure tickets are responded to and resolved within SLA
Identify recurring issues, risks, and technical debt
Plan and recommend improvements to client environments focused on: Stability, Security, Operational efficiency, Technology capability advancement
Participate in technical client discussions and recommendations
Act as the primary escalation point for your assigned engineering team
Troubleshoot and resolve complex infrastructure, networking, and security issues
Ensure solutions follow best practices and are properly documented
Assist in planning and execution of remediation and improvement initiatives
Mentor and support engineers on your team
Help elevate technical knowledge, troubleshooting skills, and documentation habits
Set expectations around ownership, quality, and accountability
Qualification
Required
5 years of IT experience
Legally authorized to work in the United States
Regular, on-site work in Metairie, LA
Willingness to travel 25%
Preferred
VMware (ESXi, vCenter) – strongly preferred
Proxmox – experience a plus
Windows Server and Windows desktop environments
Linux administration and troubleshooting
Fortinet firewalls and security stack – highest preference
Aruba switching and wireless
VLANs, VPNs, routing, firewall rules, and general network troubleshooting
Microsoft 365 (Entra ID / Azure AD, Exchange, SharePoint, security features)
Familiarity with ConnectWise (PSA and/or RMM)
Other common MSP tools for monitoring, security, and automation
At least 2 industry certifications
Fortinet certifications strongly preferred
Microsoft, VMware, or security/networking certifications are a plus
Bachelor's degree preferred
MSP experience preferred but not required
Strong troubleshooting and problem-solving skills
Comfortable owning outcomes, not just tasks
Clear communicator with solid documentation habits
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
Company
CommTech Industries
CommTech has a 30-year history of providing best-in-class IT services to businesses of all types and sizes.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-06-23Acquired
Recent News
2022-02-02
Company data provided by crunchbase