Customer Support Analyst, Rosetta Stone jobs in United States
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IXL Learning · 8 hours ago

Customer Support Analyst, Rosetta Stone

positionRaleigh, NC
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

IXL Learning is a leading EdTech company seeking a Customer Support Analyst to join their Rosetta Stone Product Support Team. This role involves providing exceptional service and technical support to individual language learners, assisting them with subscription and billing questions, and troubleshooting technical issues.

ArtEducationLanguage Learning

Responsibilities

Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
Communicate key product features, updates, and solutions clearly via email and phone
Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
Maintain a high level of professionalism while managing multiple customer requests efficiently
Successfully complete assigned projects and support initiatives within established timelines

Qualification

Technical supportAnalytical skillsTroubleshooting skillsCustomer-facing experienceQuick learnerCommunication skillsOrganizational skillsTeam collaborationDetail-oriented

Required

Bachelor's Degree
1+ years experience in a customer-facing role in a corporate setting
Strong written and verbal communication skills
Excellent analytical, diagnostic and troubleshooting skills
Ability to prioritize tasks and work efficiently
Energetic and positive person who works well both independently and in a collaborative group setting
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative

Company

IXL Learning

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At IXL Learning, we are passionate about improving learning for all.
dateFounded in 1996
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://www.ixl.com/

Funding

Current Stage
Public Company
Total Funding
unknown
1999-06-03IPO

Leadership Team

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Paul Mishkin
CEO
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Alicia Laskowski, PHR, SHRM-CP
HR Partner
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Recent News

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