ezCater · 17 hours ago
Payment Specialist (Remote)
United States
Full-time
Remote
Mid Level
$59K/yr - $80K/yr
3+ years expezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. The Payment Specialist role is crucial for optimizing and monitoring systems for caterer payments and ensuring a smooth payment experience while collaborating with various stakeholders.
CateringFood and BeverageHospitalityMarketplace
No H1B
Responsibilities
Ensure weekly payments are delivered to our Catering Partners in a timely manner through payment run preparation and execution, when appropriate
Work closely with outsource partners regarding the reissuance of any failed or bounced payments
Continue to optimize the payment run for efficiency and cost effectiveness
Support any new initiatives to enhance, add and/or replace payment providers
Extensive experience with disbursement/payouts and compliance related requirements (KYC, legal entity verification, etc.)
Analyze transaction data to identify patterns, trends, and anomalies that may impact payment performance
Prepare and present reports on payment performance, transaction trends, and key metrics for leadership and internal stakeholders
Serve as a point of contact for our payment providers for any Payout/KYC/Compliance issues
Investigate technical issues impacting Caterer Payments, escalating to the appropriate engineering team or payment processor
Identify opportunities to improve and optimize payment related processes for internal stakeholders and Catering Partners
Work closely with Partner Teams to resolve payment issues and enhance internal processes for managing and handling payments
Assist with the annual tax reporting work to ensure timely delivery of 1099K forms to qualified Catering Partners
Assist the Liens team with requests for assistance
Locating affected Catering Partners
Reviewing held funds
Reviewing lien documents for accuracy
Liaise with Legal and payment processors when appropriate
Qualification
Required
3+ years of hands-on experience with high-volume disbursements/payouts, preferably with e-commerce/online marketplace environments
Proven track record working with third-party payment providers to resolve failed, bounced, or returned payments
Strong understanding of payouts compliance requirements, including KYC, legal entity verification, and tax reporting (e.g., 1099-K)
Demonstrated ability to analyze transaction-level data to identify trends, anomalies, and root causes impacting payment performance
Familiarity with payment troubleshooting, including working with payment processors and engineering/technical teams to investigate and resolve issues
Proven success collaborating with cross-functional stakeholders (e.g., Legal, Finance, Operations, external partners) to resolve payment and compliance issues
Direct experience supporting or owning on-demand or scheduled payment runs (preparation, review, execution, and reconciliation)
Experience optimizing payment-related processes for efficiency, accuracy, and cost effectiveness (e.g., routing logic, payment methods, exception handling)
Experience reviewing lien or other legal/financial documentation and coordinating with Legal and payment processors to ensure accurate handling of held funds
Strong written and verbal communication skills, with the ability to explain complex payment issues to both technical and non-technical stakeholders
Benefits
Market competitive salary
Stock options that you’ll help make worth a lot
12 paid holidays
Flexible PTO
401K with ezCater match
Health/dental/FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
A tremendous amount of responsibility and autonomy
Wicked awesome co-workers
Relish (and many more goodies) when you’re in our office
Company
ezCater
EzCater is an online catering marketplace that allows individuals to order food from local caterers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$420.79MKey Investors
SoftBank Vision FundWellington ManagementICONIQ Growth
2021-12-15Series D· $100M
2019-07-10Secondary Market
2019-04-01Series D· $150M
Leadership Team
Nihad Rahman
Chief Executive Officer
Briscoe Rodgers
Chief Strategy Officer and Co-Founder
Recent News
Verdict Food Service
2026-01-16
2026-01-15
Company data provided by crunchbase