This job has closed.

Cypress HCM · 2 hours ago

Senior Technical Writer

Menlo Park, CA

Contract

Onsite

Senior Level, Lead/Staff

$71.39/hr - $95.12/hr

10+ years exp

Cypress HCM is a leading data company seeking a Senior Technical Writer to join their Contingent Team. The role involves creating product documentation for their Data Cloud and collaborating with engineers and product managers to ensure comprehensive documentation of features and updates.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc)

Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented

Work with release engineers and dev ops to deliver weekly product updates and documentation

Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

Engaging with Support on Knowledge Base articles and Community questions

Respond to customer feedback

Developing implementation guides, migration guides, best practices, and FAQs

Qualification

Technical product documentationSQLRDBMSDocs-as-CodeProgramming languagesContent development lifecycleCloud computing platformsBig Data analyticsCI/CD methodologiesAI tools familiarityContainerized applicationsDatabase drivers/connectorsSecurityAccess controlUser interfaces technologies

Required

10+ years creating technical product documentation from scratch, as well as from specs

SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code

Strong familiarity with 'Docs-as-Code' approach, specifically: Source code control using GIT for branching, content review and merging etc

Documentation languages such as RST, Markdown, etc. Preferably RST

Experience using and documenting the following areas: Developer documentation including API reference, conceptual, procedural/tutorial, and code examples

Programming languages (Python, Java, Scala, JavaScript, C#, Go, etc.), REST API

Database drivers/connectors (JDBC, ODBC, etc)

Familiarity with security, access control, identity management, and data privacy/governance (OAuth, RBAC, SCIM, encryption, etc)

[In-depth] knowledge of the content development lifecycle, including: Identifying and understanding the information needs of the audience, Gathering information, interviewing SMEs, and conducting research, Authoring, publishing, and managing online/web content

Familiarity with AI tools and technologies in technical writing workflows

Preferred

Familiarity with Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc)

Familiarity with containerized applications (Docker)

Familiarity with data engineering and pipeline technology (ETL/ELT, BI, etc)

Familiarity with cloud computing platforms (AWS, Microsoft Azure, GCP, etc)

Familiarity with user interfaces (UI) and command line interfaces (CLI) technologies

Familiarity with CI/CD methodologies and technologies (Jenkins, Lambda, etc)

Company

Cypress HCM

Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.

Founded in 2005

Walnut Creek, California, USA

51-200 employees

http://cypresshcm.com

Funding

Current Stage

Growth Stage

Leadership Team

Mark Lillig

CEO

Philip Oommen

CFO

Company data provided by crunchbase