Cypress HCM · 3 hours ago
Senior Technical Writer
Bellevue, WA
Contract
Hybrid
Senior Level, Lead/Staff
$71.39/hr - $95.12/hr
10+ years expCypress HCM is a leading data company expanding rapidly, and they are seeking a Senior Technical Writer to join their Contingent Team. In this role, you will create product documentation for the industry-leading Data Cloud and collaborate with engineers and product managers to ensure comprehensive documentation of features and updates.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc)
Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented
Work with release engineers and dev ops to deliver weekly product updates and documentation
Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
Engaging with Support on Knowledge Base articles and Community questions
Respond to customer feedback
Developing implementation guides, migration guides, best practices, and FAQs
Qualification
Required
10+ years creating technical product documentation from scratch, as well as from specs
SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code
Strong familiarity with 'Docs-as-Code' approach, specifically: Source code control using GIT for branching, content review and merging etc; Documentation languages such as RST, Markdown, etc. Preferably RST
Experience using and documenting the following areas: Developer documentation including API reference, conceptual, procedural/tutorial, and code examples; Programming languages (Python, Java, Scala, JavaScript, C#, Go, etc.), REST API; Database drivers/connectors (JDBC, ODBC, etc)
Familiarity with security, access control, identity management, and data privacy/governance (OAuth, RBAC, SCIM, encryption, etc)
[In-depth] knowledge of the content development lifecycle, including: Identifying and understanding the information needs of the audience; Gathering information, interviewing SMEs, and conducting research; Authoring, publishing, and managing online/web content
Familiarity with AI tools and technologies in technical writing workflows
Preferred
Familiarity with Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc)
Familiarity with containerized applications (Docker)
Familiarity with data engineering and pipeline technology (ETL/ELT, BI, etc)
Familiarity with cloud computing platforms (AWS, Microsoft Azure, GCP, etc)
Familiarity with user interfaces (UI) and command line interfaces (CLI) technologies
Familiarity with CI/CD methodologies and technologies (Jenkins, Lambda, etc)
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase