Versapay · 4 hours ago
Customer Success Manager- Software Solutions
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $125K/yr
5+ years expVersapay is a company that automates accounts receivable to enhance business cash flow and growth. They are seeking an experienced Customer Success Manager to manage customer relationships and ensure the successful adoption of their software solutions.
Enterprise SoftwareFinancial ServicesFinTechPaymentsSaaSSoftwareTransaction Processing
Responsibilities
Seamlessly transition customers from onboarding to long-term adoption
Focus on growing installed base revenue
Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
Develop and maintain Success Plans in collaboration with customers
Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
Collaborate with sales, professional services, support, underwriting, marketing, and product teams
Represent customer needs in product development initiatives
Partner with Customer Care to maintain visibility into customer issues
Act as an advocate for high-severity requests
Drive cross-functional resolution efforts
Propose scalable enhancements to our customer journey
Identify and analyze multi-client issues to forecast potential churn risks
Qualification
Required
5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
Proven track record managing high ARR customers in the Fintech industry
Demonstrated experience managing strategic accounts and engaging with C-level executives
Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
Knowledge of strategic account management methodologies and best practices
Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
Preferred
Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact
Strategic Thinking: Capacity to understand complex business scenarios and align Versapay solutions with customer objectives
Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities
Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology
Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions
Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth
Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry
Company
Versapay
Versapay is a Fintech company offering an accounts receivable efficiency suite that simplifies the invoice-to-cash process.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$33.95MKey Investors
National Bank of Canada
2019-12-13Acquired
2019-11-05Post Ipo Debt· $4M
2018-09-26Post Ipo Equity· $7.06M
Leadership Team
Carey OConnor Kolaja
Chief Executive Officer, Board Member
Ed Neumann
Chief Financial Officer
Recent News
Payments Dive
2025-09-10
Bank Innovation
2025-07-16
2025-07-11
Company data provided by crunchbase