AllDayShirts.com · 8 hours ago
Customer Service Manager
Pompano Beach, FL
Full-time
Onsite
Mid, Senior Level
$55K/yr - $60K/yr
2+ years expAllDayShirts.com is seeking a Customer Service Manager to create exceptional customer experiences that support the growth of the company. The role involves overseeing the customer service team, developing policies, handling escalated complaints, and fostering team accountability to enhance customer satisfaction.
Apparel & Fashion
Responsibilities
Oversee the customer service team and daily operations to ensure high performance and productivity
Develop, implement, and maintain customer service policies, procedures, and best practices
Handle escalated customer complaints and issues, ensuring timely and satisfactory resolutions
Lead staffing, training, and morale initiatives while fostering clear expectations and strong team accountability
Train, mentor, and develop sales and customer service representatives to maximize their potential
Improve workflows and issue routing to reduce customer effort, accelerate resolution times, and proactively manage exceptions
Implement automation and optimize tools to streamline operations, enhance customer tracking, and improve visibility
Promote proactive communication, thoughtful personalization, and 'surprise-and-delight' practices to enrich customer interactions
Represent the voice of the customer across the company, ensuring cross-functional teams stay informed and responsive
Qualification
Required
Strong leadership, communication, and organizational skills
Ability to train, mentor, and inspire team members
Passion for creating exceptional customer experiences
Preferred
2+ years experience as a customer service manager preferred
Experienced in customer service, with managerial experience preferred
Applicants with lived experience in parenting or maternal health are welcome
Benefits
Competitive Compensation
Salary and benefits package that rewards performance and dedication
Company
AllDayShirts.com
At AllDayShirts.com, we empower crafters, creators, businesses, and entrepreneurs with high-quality, imprintable apparel at industry-leading prices.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase