Good Insight · 1 day ago
Associate Director, Residential Programs - DASH
Washington, DC
Full-time
Hybrid
Senior Level
$85K/yr - $88K/yr
4+ years expGood Insight is managing the search for the District Alliance for Safe Housing (DASH), which is DC’s largest provider of safe housing and trauma-informed services for survivors of domestic and sexual violence. The Associate Director, Residential Programs will oversee the operations and service delivery of DASH’s Cornerstone Program, supervising a team and ensuring compliance with budget and program requirements.
AdviceConsultingNon ProfitRecruiting
Responsibilities
Works in partnership with Program leadership to support the expansion of Cornerstone’s Emergency Housing Units
Maintains overall capacity for the Cornerstone building, in alignment with funder requirements, available budgets, and fiscal year program workplans
Supports the development and maintenance of workplans to ensure program delivery
Works with program management to manage the Cornerstone and Emergency Housing budgets and oversees program expenses within their approved budget and grants
Triages and serves as a leader in solving day-to-day programmatic escalations, including resident grievances and program non-compliance
Supports the development and implementation of standard operating procedures for the Emergency Housing Units, Community & Building Liaisons, and security teams
Supervises and supports RCSNs and the Lead Community & Building Liaison
Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance
Implements ongoing coaching for RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons, fostering a culture of continuous learning, skill-building, and empowerment to enhance their effectiveness in delivering high-quality services
Ensures RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons understand how to implement their work according to the model of voluntary service and trauma-informed care for clients, the DASH model, and grant requirements
Masters, communicates, and models DASH values
Coordinates with the DASH Intake team and Program leadership to assist with intake into Cornerstone. Supports participant intake and onboarding
Supervises Resident Coach & Systems Navigators (RCSNs) in the support they provide to participants in creating safety and goal plans
Responds to any crisis or emergency issues for participants
Regularly reviews participant activities to ensure alignment with program goals. Supports RCSNs to implement feedback loops to allow for participant input and adjustments
Provides comprehensive support and guidance to RCSNs participants for more complex cases, offering expertise, resources, and collaborative problem-solving strategies
Participates in the rotation of on-call responsibilities
Maintains relationships and collaborates with Memorandum of Understanding (MOU) program partners, volunteer groups, and culturally specific outreach centers
Supports RCSNs, the Integrated Wellness Clinician, and the Economic Advancement Specialist to identify potential resources, programs, and partnerships
In agreement with leadership, attends monthly meetings with community organizations and represents DASH throughout the community and at key partner events
Qualification
Required
4+ years of related experience, or a combination of professional experience and a degree
2+ of professional experience in homeless services, domestic violence services, and/or related social services fields that support housing stability and survivor-centered care
Strong knowledge of trauma-informed care and survivor-centered approaches
Experience supervising teams, managing budgets, and ensuring compliance
Excellent communication, collaboration, and problem-solving skills
Must be located in the DC region and able to work in-person 2–3 days/week
Must be eligible to work in the U.S., complete a background check, and provide COVID-19 vaccination or exemption documentation
Preferred
Supervisory experience is a plus but not required
Benefits
Health, dental, and vision insurance, with DASH covering 90% of the employee’s premium and 80% for spouse and children
A minimum of 20 days of paid leave
15 holidays
A weeklong winter holiday
A 3% DASH non-elective contribution retirement plan
Company
Good Insight
Good Insight is an executive search firm and talent advisory that focuses on nonprofits, associations, and grantmakers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Carlyn Madden
Chief Executive Officer
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