Universal Energy Solutions · 1 day ago
Client Retention Representative - Cincinnati, OH
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $80K/yrUniversal Energy Solutions is excited to announce an opening for a Client Retention Representative. In this role, you will engage with existing and potential sales customers to ensure they receive unparalleled service and support for their sustainable energy needs while fostering customer loyalty and promoting long-term engagement with the brand.
Information Technology & Services
Responsibilities
Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings
Manage interactions with current and new sales customers effectively
Address inquiries and complaints promptly and professionally to ensure resolution
Design personalized retention strategies that encourage client renewals and upgrades
Collaborate with internal teams to provide actionable client feedback and advocate for customer needs
Analyze client data and retention metrics to identify trends and propose improvements
Engage in the development and implementation of customer loyalty programs
Stay updated on industry trends and best practices in customer retention
Qualification
Required
Exceptional communication and relationship-building skills
Strong analytical abilities to interpret client data and feedback
A problem-solving mindset and dedication to delivering outstanding customer experiences
Capability to work independently as well as collaboratively in a team environment
Innovative thinking for developing effective client retention strategies
Availability for immediate hire
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
Company
Universal Energy Solutions
Universal Energy Solutions is a dynamic network of independent sales offices that specializes in providing tailored solutions to energy companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase