Connecticut Innovations · 4 hours ago
Strategic Account Manager
Stamford, CT
Full-time
Onsite
Entry, Mid Level
2+ years expConnecticut Innovations is Connecticut’s strategic venture capital arm, and they are seeking a Strategic Account Manager for ReferWell, a health tech company. The role involves managing client relationships, overseeing onboarding and system adoption, and identifying growth opportunities to maximize customer lifetime value.
BiotechnologyEnergyInformation TechnologyMedia and Entertainment
Hiring Manager
Bo Bradstreet
Responsibilities
Develop and maintain strong relationships with key client stakeholders, serving as a trusted advisor to ensure their strategic needs are met
Oversee client onboarding to ensure projects stay on schedule, while providing the training and resources necessary to drive full system adoption
Identify opportunities for upselling and cross-selling ReferWell products; assist in developing KPIs and program goals to maximize client ROI
Create reports and dashboards to track product usage, and develop client-facing materials such as training guides and case studies
Work with cross-functional sales and product teams to share client insights, improve internal processes, and track interactions
Qualification
Required
Bachelor's degree in Business, Marketing, Health Administration, or a related field
2+ years of relevant experience in account management, customer success, or client operations (Healthcare or SaaS industry experience preferred)
Proven track record of managing clients and multiple accounts effectively
Strong interpersonal, communication, and organizational skills
Preferred
Experience in sales or support roles specifically within health plans or provider groups
Analytical mindset with proficiency in CRM software, Microsoft Office Suite, and data dashboarding
Self-motivated and results-driven, with a passion for customer success and process improvement
Company
Connecticut Innovations
Connecticut Innovations provides strategic capital and operational insight to to companies in high-tech industries
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matthew J. McCooe
CEO
Douglas J. Roth
Managing Director
Recent News
2026-01-19
2026-01-18
Hartford Business Journal
2026-01-17
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