RealTime eClinical Solutions · 4 hours ago
Training Specialist
United States
Full-time
Remote
Mid Level
$50K/yr - $65K/yr
3+ years expRealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. The Training Specialist's primary role is to implement advanced educational solutions to improve product knowledge for customers and internal teams, requiring collaboration with product teams and the customer success organization.
Cloud Data ServicesSoftware
Responsibilities
Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines
Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities, including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality
Lead regularly scheduled virtual role-based training sessions with customers
Create new and improve existing curriculum within the RealTime University and/or LMS system
Train customers and internal teams on new systems and product updates
Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy
Create, document, measure, and report on the effectiveness of a Trainer program
Foster a creative, positive, efficient, and collaborative team working environment
Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
Share best practices and contribute ideas on ways to resolve problems
Improve processes and procedures to serve the customer better and/or improve productivity
Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties
Qualification
Required
3+ years of training and curriculum development experience
Strong written and verbal communication, project management and design thinking skills
Proven expertise in translating complex technical concepts into logical and digestible learning content
Extremely organized, detail-oriented, and adaptable in a fast-paced climate
Outstanding time management skills and the ability to prioritize work
Customer service-centric style and attitude
Strong teaching abilities and mentoring skills
Problem-solving abilities and the capacity to adapt to changing project dynamics
Attention to detail and commitment to quality assurance
Preferred
2+ years of experience within the clinical research industry or medical field
1 + years of experience developing courses and micro learning for SaaS products
2+ years of experience using eLearning authoring tools such as Camtasia and Audiate
Experience using a clinical trial management system
Bachelor's degree in science, medical, business, information technology, education, or another related field
Benefits
The company sponsors health insurance, long-term disability, and life policy.
Unlimited Paid Time Off.
10 paid Holidays.
Paid Parental Leave.
Work Anniversary Bonus.
Participation in the Employee of the Quarter Program.
Monthly $100 Connectivity Stipend Reimbursement.
RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
Company
RealTime eClinical Solutions
RealTime eClinical Solutions is a leading enterprise-grade technology provider facilitating global clinical trials with a comprehensive eClinical platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
LLR Partners
2022-01-13Private Equity
Leadership Team
Stephen Johnson
Chief Executive Officer
John B.
Chief Technology Officer
Recent News
2024-02-17
2023-10-07
Company data provided by crunchbase