Cinder · 1 day ago
AI Data Operations Lead
New York
Full-time
Onsite
Mid, Senior Level
$140K/yr - $180K/yr
4+ years expCinder is a cutting-edge platform focused on internet protection and is seeking an AI Data Operations Lead to manage the health and quality of their Managed Services offerings. This role involves overseeing operational performance, vendor management, and AI-augmented review systems to ensure high-quality outcomes for customers.
Fraud DetectionInformation TechnologyIntelligent SystemsRisk Management
Responsibilities
Own the operational health, delivery, and outcomes for all Managed Services customers
Lead quality programs across customers, including QA design, precision/recall analysis, accuracy tracking, and continuous improvement
Identify root causes of quality regressions, missed SLAs, or labeling confusion — and drive fixes across tooling, training, or process
Own escalation and risk tradeoffs when quality, safety, or customer timelines are at risk, exercising sound judgment in high-pressure situations
Manage day-to-day relationships with BPO and data labeling partners
Partner with vendors on staffing models, headcount planning, efficiency improvements, and performance management across time zones
Review training materials, calibration processes, and reviewer feedback loops to ensure consistent, high-quality output at scale
Write, test, and iterate labeling and review instructions in partnership with Product and customers
Lead calibration processes with BPO partners to ensure consistent interpretation of guidelines and edge cases
Work closely with Product and Engineering on AI deployments that support Managed Services customers
Help design and refine workflows where AI augments — rather than replaces — expert human judgment
Use operational data to inform model iteration, tooling improvements, and future product decisions
Monitor pipeline health across human and AI-assisted workflows, identifying bottlenecks and making informed tradeoffs between quality, speed, and cost
Act as a primary operational point of contact for Managed Services customers
Navigate customer pressure around deadlines, errors, quality issues, and evolving requirements with calm judgment and clear communication
Own prioritization and decision-making when information is incomplete and trade-offs are real
Partner with GTM teams to bring Managed Services offerings to market
Support upsells, renewals, and new customer conversations by translating operational credibility into clear value
Qualification
Required
Have at least 4+ years of experience in operations roles within Trust & Safety, AI safety, content moderation, or data labeling
Have directly managed BPO or vendor-based review/labeling teams at scale
Are highly organized and comfortable owning complex, multi-threaded operational work
Have experience performing root cause analysis on operational or quality issues
Are comfortable getting into the weeds — tooling, data, training docs, edge cases — to understand what's actually happening
Can operate independently and take initiative in ambiguous environments
Are comfortable using data (basic data science, metrics, dashboards) to monitor performance and partner with QA or customer teams
Are excited about AI-augmented operations and believe human judgment + AI systems outperform purely manual approaches
Preferred
Experience spanning both Trust & Safety and data labeling workflows
Experience with red-teaming or adversarial testing programs
Background working on the customer side of BPO relationships
Experience supporting customer-facing operations in high-stakes environments
Company
Cinder
Cinder is the industry’s first Trust and Safety operations platform to help organizations combat Internet abuse at scale.
11-50 employees
H1B Sponsorship
Cinder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$14MKey Investors
Accel
2024-01-01Series Unknown
2022-12-08Series A· $10M
2022-03-29Seed· $4M
Leadership Team
Brian F.
Co-Founder
Philip Brennan
Co-Founder
Recent News
2025-12-02
2025-12-02
2024-12-11
Company data provided by crunchbase