Fourth Floor · 17 hours ago
Client Advisor - Timepieces & Jewelry
NYC Metro Area
Full-time
Onsite
Mid Level
$50K/yr - $65K/yrFourth Floor is a luxury jewelry and timepiece brand seeking a driven Private Client Advisor with luxury watch and/or fine jewelry experience. The role focuses on delivering exceptional customer service, managing client communications, and driving sales through personalized recommendations.
Human ResourcesStaffing Agency
Responsibilities
Deliver exceptional, luxury-oriented customer service
Act as a trusted advisor to clients, providing product expertise and personalized recommendations
Manage high-volume client communication via email and digital channels with accuracy and professionalism
Build and maintain deep product knowledge across evolving collections
Serve as the primary point of contact for client inquiries related to products, websites, and policies
Listen actively, ask thoughtful questions, and identify client needs to drive sales
Handle sensitive client situations with diplomacy and discretion
Present offers and sales opportunities to Sales Management
Qualification
Required
Luxury watch and/or fine jewelry experience with an existing client book
Strong negotiation skills; flexible with hours as needed
Highly organized, detail-oriented, and able to manage shifting priorities
Technologically savvy with strong written communication skills
Comfortable working in a fast-paced, high-pressure sales environment
Proficient in Microsoft Office; bilingual a plus
Benefits
Medical, dental, and vision insurance
Flexible Spending Account (FSA)
Commuter benefits
Employee Assistance Program and discount programs
Paid holidays, PTO, and sick days
Company
Fourth Floor
Fourth Floor is a staffing and recruiting company that offers freelancing and direct hire recruitment services.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rachel Morgan
Director of Recruitment and Client Partnerships
Recent News
Next Big What (India)
2022-10-08
Company data provided by crunchbase