Bridgestone Retail Operations, LLC · 12 hours ago
BSRO Service Manager
020184 Howell Mill Rd
Full-time
Onsite
Mid Level
$20.60/hr - $30.90/hr
4+ years expBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. The BSRO Service Manager will manage customer relationships, supervise vehicle technicians, and ensure exceptional customer satisfaction while overseeing store operations.
Retail
No H1B
Responsibilities
Assign and schedule work duties to auto service staff according to individual skill level
Serve all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensure high teammate retention
Maintain compliance with quality standards
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation
Qualification
Required
High School Diploma or equivalent
4 years of auto service technical experience
1 year of service manager or service writer experience
Problem solving - customer complaints
Aptitude to manage inventory, scheduling, equipment maintenance, etc
Capacity to lead and coach others
Teammate and customer/communication skills
Ability to recruit and select technicians successfully according to store requirements
Willingness to continue education and remain current in automotive repair issues
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Preferred
2 year degree or equivalent
Benefits
Medical, Dental and Vision – Starting day 1 for all our teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Company
Bridgestone Retail Operations, LLC
Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Adam Lawson
Division Education Partner
Andrew Jenkins
Southeast Division Technical Education Partner
Company data provided by crunchbase