Heritage Behavioral Health Center- HBHC · 10 hours ago
Program Manager, Guest Relations
Decatur, IL, US
Full-time
Onsite
Entry, Mid Level
$65K/yr - $85K/yr
2+ years expHeritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care. The Program Manager of Guest Relations provides oversight and administrative support to front-line Guest Relations services, ensuring a welcoming and trauma-informed experience for clients and visitors while leading a team focused on excellence in customer service.
Government Administration
Responsibilities
Provide leadership, supervision, coaching, and ongoing support to Guest Relations administrative staff
Ensure a welcoming, professional, and trauma-informed experience for clients and visitors
Oversee guest reception workflows to ensure respectful, timely, and effective service delivery
Support staff in managing challenging interactions and assist with crisis or conflict de-escalation when needed
Coordinate schedules, workflows, and daily operations to promote efficiency and client satisfaction
Ensure accurate data collection, reporting, and maintenance of administrative records
Collaborate with agency leadership to align Guest Relations operations with organizational goals
Develop and refine administrative processes to improve quality, consistency, and effectiveness
Ensure compliance with agency policies, HIPAA regulations, and best practices
Connect clients with appropriate internal and community resources as needed
Perform program-specific duties as assigned by leadership
Qualification
Required
Minimum of two (2) years of administrative experience, customer service, or office management
Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams)
Strong verbal and written communication skills
Possess a valid driver's license, reliable transportation, and proof of automobile insurance
Preferred
Experience working in a mental health, social services, or trauma-informed environment
Benefits
Generous Time Off: Vacation, sick, personal, and holiday leave
Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement
Insurance: Health, dental, vision, flex spending accounts, and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
Retirement: 401k and Roth options
Professional Growth: Tuition assistance and continuing education opportunities
Company
Heritage Behavioral Health Center- HBHC
Heritage provides comprehensive community-based services to treat the most serious behavioral disorders and links them closely with providers of inpatient care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Garrison
President & CEO
Dan Carton
Chief Financial Officer
Company data provided by crunchbase