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Penn Medicine, University of Pennsylvania Health System · 5 hours ago

PC Technician I - full time, days

Lancaster, PA

Full-time

Onsite

Entry Level

3+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The PC Technician I role involves offering technical support and diagnostics for hardware and software issues, ensuring high-quality customer service, and maintaining functional devices through preventive maintenance.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Used to flex up staffing at Lancaster General’s Support Desk

Offers Tier 1 and Tier 2 level customer support

Works off a ticket queue to assist customer in finding root cause – sometimes interfacing directly with the customer and technical teams

Performs hardware support for users, including developing specifications to user’s requirements and organizational standards and installation to the network for approved hardware products

Performs technical diagnostics for approved hardware products to determine means of repair

Performs software support for users

Performs preventive maintenance on a regular schedule to assure all devices are functional and performing to specifications

Performs problem determination for approved software products to determine the means of intervention

Train users on proper operating procedures

Recognize trends and escalate them to leadership

Provides high quality customer service through courteous, prompt and accurate communication

Stays current with supporting documentation by regularly reviewing knowledge base and supporting documentation

Provides input and feedback on technical documentation for knowledge base and supporting documentation

Works on projects and other duties as assigned by the Customer Service Desk Manager/Supervisor

Keeps current on all technologies within the supported environment

Participates in other IT service groups and committees

Qualification

PC hardware experiencePC software experienceElectronic diagnosticsCustomer serviceA+ CertificationMicrosoft Engineer CertificationTechnical supportPreventive maintenanceUser training

Required

HS Diploma or GED

Experience in customer service-related position

Preferred

Associate's degree in computer science or electronics

Microsoft Engineer Certification

3 years personal computer hardware/software experience

3 years electronic diagnostic/experience with PC equipment repair

Certification as an A+ PC specialist - or equivalent experience

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

Glassdoor3.9

Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees

https://www.pennmedicine.org/

Funding

Current Stage

Late Stage

Total Funding

$70.9M

Key Investors

BIRD FoundationWarren Alpert FoundationNational Cancer Institute

2025-01-22Grant

2023-01-03Grant· $9.7M

2022-08-18Grant· $5.7M

Leadership Team

Kevin Mahoney

Chief Executive Officer of University of Pennsylvania Health System

John Donohue

Vice President, Enterprise Services

Recent News

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Company data provided by crunchbase