Perfect Moment · 1 day ago
Lead Specialist, Outbound US Warehouse (USA)
Dallas, TX
Full-time
Hybrid
Mid Level
$50K/yr - $50K/yrPerfect Moment is a luxury performance outerwear brand, and they are seeking a Lead Specialist for their Outbound US Warehouse. This role is responsible for managing the end-to-end outbound execution of orders across various channels, ensuring premium service standards and operational efficiency.
E-CommerceFashionMarketplaceRetailSports
No H1B
Responsibilities
Manage daily outbound order processing for E-commerce, B2B, Retail channels, Marketing and Amazon orders using Cin7
Ensure correct order prioritisation and release based on channel-specific SLAs
Coordinate picking, packing, and dispatch activities with Quiet Logistics
Ensure outbound execution reflects luxury handling and presentation standards
Oversee high-volume DTC order fulfilment, particularly during peak trading and promotional periods
Ensure accurate parcel labelling, carrier selection, and service levels
Monitor delivery performance and customer-facing SLAs
Manage outbound shipments to wholesale partners and retail locations
Ensure compliance with customer routing guides, carton labelling, ASN requirements, and delivery windows
Coordinate palletized and freight shipments where required
Manage other ad hoc shipments as required
Work with US parcel and freight carriers (UPS, FedEx, USPS, LTL)
Monitor carrier performance, delivery lead times, and exception rates
Escalate and resolve delivery delays, shortages, and claims
Track outbound KPIs across all channels (OTIF, accuracy, lead time)
Investigate and resolve outbound exceptions and customer delivery issues
Provide operational insights to support service improvement and cost optimization
Maintain high data accuracy within Cin7
Support outbound process improvements as volumes scale
Maintain SOPs for channel-specific outbound workflows
Qualification
Required
Applicants must have the right to work in the US for the full duration of this full-time role and not require sponsorship now or in the future
This includes candidates on valid study related work authorisation (such as F-1OPT or CPT)
Benefits
Bonus opportunity Cash and Equity Program
Hybrid working
Staff discount
Opportunity to help scale a global luxury brand
Company
Perfect Moment
Perfect Moment is an online fashion marketplace that offers ski, surf, and activewear collections.
Founded in 1984
11-50 employees
Funding
Current Stage
Public CompanyTotal Funding
$50.15M2025-08-27Post Ipo Equity· $6.6M
2025-06-26Post Ipo Equity· $3M
2025-04-01Post Ipo Equity· $6.4M
Recent News
MarketScreener
2025-11-14
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