Adaptive Technology Insights · 21 hours ago
Senior Business Analyst
United States
Full-time
Remote
Senior LevelAdaptive Technology Insights is seeking a Senior Business Analyst who will be critical in ensuring that their insurance solutions are delivered seamlessly to customers. The role involves collaborating with the delivery team, product managers, and clients to gather and analyze requirements, optimize delivery processes, and enhance customer satisfaction.
Enterprise Resource Planning (ERP)Information TechnologyManagement ConsultingProject Management
Hiring Manager
Rahul Pulical
Responsibilities
Customer Requirements Analysis: Collaborate with clients and internal stakeholders to gather and document detailed customer requirements and expectations. Translate these requirements into actionable specifications for the delivery team
Data Analysis: Analyze customer data from core systems such as policy administration, compensation and agent management systems. Support the delivery team in their effort to integrate these core systems with the client’s platform
Solution Delivery Support: Work with the delivery team to ensure that solutions are implemented according to customer requirements and within agreed timelines. Monitor progress and address any issues or deviations promptly
Issue Resolution: Act as a point of contact for resolving any issues or challenges that arise during the delivery process. Work with cross-functional teams to find and implement solutions promptly
Customer Requirements Analysis: Collaborate with clients and internal stakeholders to gather and document detailed customer requirements and expectations. Translate these requirements into actionable specifications for the delivery team
Stakeholder Communication: Maintain clear and effective communication with clients and internal teams throughout the delivery process. Ensure that all stakeholders are informed and aligned on project status, changes, and updates
Quality Assurance: Collaborate with the quality assurance team to develop and execute test plans, ensuring that delivered solutions meet customer requirements and quality standards
Customer Training & Support: Assist in creating and delivering training materials and documentation for customers. Provide support to clients during the implementation phase and address any questions or concerns
Qualification
Required
Bachelor's degree in Business Administration, Information Technology, or a related field
Proven experience as a Business Analyst, with a focus on customer delivery or client-facing roles
Experience in the life & annuity industry is a must
Proficiency in data analysis tools and software: SQL and Excel is a must
Strong analytical skills and the ability to translate customer needs into actionable requirements and solutions
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced startup environment
A customer-centric mindset with a passion for delivering exceptional service and solutions
Preferred
Relevant certifications (e.g., CBAP, PMI-PBA) are a plus
Experience with project management methodologies and tools (e.g., Agile, Scrum) is preferred
Company
Adaptive Technology Insights
Adaptive Technology Insights provides IT and software consulting services, specializing in SAP and Salesforce.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seshu Devrapally
Chief Executive Officer
Company data provided by crunchbase