WEX · 14 hours ago
Sr. Team Leader, Receivables Support Operations
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $84K/yr
3+ years expWEX Inc is a company specializing in operational excellence, and they are seeking a Senior Team Lead for Receivables Support Operations. This role involves supervising daily operations, managing team performance, and driving process improvements to enhance client satisfaction and operational efficiency.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams
Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements
Monitor team compliance with operational procedures, internal controls, and applicable regulations
Identify operational risks and escalate issues to the manager as appropriate
Serve as the primary point of contact for escalations and critical client/partner issues
Track team performance metrics and ensure alignment with departmental goals and service level expectations
Manage workload distribution, schedules, and resource allocation across teams
Identify opportunities for process improvement and recommend solutions to the manager
Lead implementation of workflow enhancements and operational efficiencies
Collaborate with cross-functional teams to streamline processes and support departmental initiatives
Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness
Ensure adherence to operational controls, compliance requirements, and internal policies
Maintain accurate records and documentation to support audits and regulatory standards
Support cross-functional collaboration to ensure smooth operations
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
Lead, mentor, and coach team members to ensure high performance and engagement
Conduct performance reviews, provide regular feedback, and support performance management processes
Identify skill gaps and develop strategies to build operational bench strength and succession planning
Support onboarding and training for new team members, including process documentation and knowledge transfer
Promote a positive team culture emphasizing accountability, collaboration, and continuous improvement
Identify opportunities to increase productivity, reduce errors, and enhance service delivery
Lead small projects or initiatives to support departmental and organizational objectives
Develop, maintain, and enforce operational documentation, procedures, and best practices
Analyze operational data to identify trends, gaps, and opportunities for improvement
Prepare and present reports on performance metrics, operational effectiveness, and compliance adherence
Qualification
Required
Bachelor's degree in Accounting, Finance, Business, or equivalent work experience
3-5 years of experience in accounts receivable, receivables support, or complex operational functions, including 1-2 years in a leadership or supervisory role
Strong analytical, problem-solving, and critical thinking skills
Knowledge of direct debit processes, payment plan administration, and collections operations
Familiarity with applicable regulatory requirements and internal controls
Strong communication and interpersonal skills, able to influence and collaborate across levels of the organization
Proficiency in Google Suite, including data analysis and reporting tools
Ability to manage multiple priorities in a fast-paced environment and adapt to change
Must successfully pass a background investigation
Preferred
Experience managing client/partner escalations and improving operational processes
Exposure to bankruptcy administration, chargeoff management, or third-party collections processes
Proficiency in leveraging technology and automation to improve team efficiency
Understanding of compliance requirements and operational risk management
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase