Tobii Dynavox® · 1 day ago
Customer Experience Associate
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
2+ years expTobii Dynavox is a leader in assistive communication solutions, dedicated to empowering individuals with disabilities. The Customer Experience Associate will guide customers through the pre-sale journey, ensuring a positive experience while responding to inquiries and implementing process improvements.
Assistive TechnologyEnterprise SoftwareHealth CareManagement ConsultingService IndustrySoftware
Responsibilities
Guide customers and North American TD Solutions Consultants to TD resources, ensuring internal and external customers have a consistent and positive pre-sale experience
Respond to customer inquiries and issues, via phone, chat, email and other platforms
Adopt a customer-first, white glove mindset to proactively provide exceptional service
Use web-based and digital information systems to identify, research, and resolve customers inquiries regarding invoices, orders, and processes
Identify and implement improvements of internal and customer facing processes that enhance the customer journey and simplify external processes
Document customer interactions within the TD CRM systems, including Salesforce, Zuora, and Dynamics 365 and ensure that customers receive proper follow up communication
Stay apprised of new product information, and understand where to locate resources
Assist TD Solutions Consultants, Boardmaker Account Managers and customers with product quotes
Participate in process improvement projects as needed
Customer support on simple technical issues and customer complaints
Assist with the submission of quotes and vendor requirements to federally and/or state funded agencies
Collaborate extensively with our Finance team to resolve issues of account duplication, refund requests, invoicing needs, check application and error correction
Foster and sustain a high-quality, positive work atmosphere that supports team motivation and peak performance
Perform various other duties as assigned
Qualification
Required
Associate degree or 2-4 years of inside sales or customer service
Attention to detail with a commitment to achieving results through service excellence and high standards
Excellent written and verbal communication skills
Excellent problem resolution
MS Office Suite (Outlook, Excel, Word, Powerpoint)
Ability to work/train in multiple customer service management systems (Salesforce, Zuora, JIRA, Dynamics 365)
Clear, concise, and articulate written and spoken communication
Strong interpersonal/rapport building skills
Ability to communicate with all levels within the organization
Ability to work cooperatively as a member of a team
Demonstrated ability to discern issues and concerns of customers (internal and external)
Ability to remain calm and focused while communicating in a fast-paced environment
Problem-Solving
Listening/Phone Skills
Ability to stay organized
Detail oriented
Ability to multi-task
Dedicated workspace free of distraction for focused work
Private workspace due to HIPAA requirements and sensitive customer information
Ability to communicate in different settings and with a variety of communication partners
Travel may be required on occasion (1-2 times per year)
Preferred
CRM (Salesforce) or Dynamics 365 experience preferred
Bilingual applicants are encouraged
Company
Tobii Dynavox®
Tobii Dynavox® is the market leader in assistive technology for communication.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-22Acquired
Leadership Team
Kristen Cook
Chief Marketing Officer
Recent News
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2025-10-07
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