IDEXX Livestock Diagnostics · 10 hours ago
Project Coordinator - Veterinary Software - Customer Experience
Westbrook, ME
Full-time
Onsite
Entry, Mid Level
$69K/yr - $69K/yr
2+ years expIDEXX Livestock Diagnostics is seeking an Enterprise Account Project Manager to lead multi-site rollouts of their veterinary software. This customer-facing role involves managing enterprise-level programs, ensuring project requirements, timelines, budgets, and customer satisfaction goals are met while fostering relationships with stakeholders and internal teams.
Biotechnology
Responsibilities
Create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope
Schedule implementation sessions, data collection, and trainer assignments
Strong attention to detail while managing multiple projects simultaneously is critical in this role
You’ll be responsible for creating, maintaining, and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance
This includes recording activities, identifying obstacles, tracking costs, and reporting results
You will also assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable
Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience
Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks
Managing resources, budgets, timeline, and project scope, and conducting periodic reviews to identify needed adjustments
Ramp into managing up to 40 active projects concurrently with a full portfolio that may include inactive or future projects of 80+ across several client groups
Performing risk management by identifying potential issues early and developing effective mitigation strategies
You will find innovative solutions to support hospitals and enterprise groups throughout implementation
Fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise
You will work within Project Management and cross-functional teams to identify and develop process improvements for our business
You will assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization
Some travel required- up to 25% for conferences, training events, and client engagements
Other duties as assigned
Qualification
Required
2+ years of Project Coordination or Management experience
3+ years of customer service experience
Experience in SaaS onboarding delivery preferred
Experience within the Veterinary industry preferred
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required)
Strong written and verbal communication skills
Strong interpersonal skills
Strong attention to detail
Experience with communication delivery to the C-Suite preferred
Ability to devise tracking systems and efficient reporting
Ability to adapt to changing situations and navigate ambiguity
Strong organizational skills with the ability to prioritize and follow up
Ability to multitask
Effective project administration skills and/or task management skills
Project management skills
Self-starter
Preferred
Experience in SaaS onboarding delivery
Experience within the Veterinary industry
Experience with communication delivery to the C-Suite
Benefits
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase