BrightBridge Credit Union · 16 hours ago
Collections Representative II (Lawrence, MA)
Lawrence, MA, US
Full-time
Onsite
Entry, Mid Level
$25/hr - $27/hr
2+ years expBrightBridge Credit Union is looking for a Collections Representative II to join their team. In this role, you will work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations, contributing to the financial health of the Credit Union.
BankingFinancial ServicesLendingMortgage
Responsibilities
Review and research delinquency reports and accounts
Collections of all delinquent credit union loans through phone, letter, and personal in office contact
Maintain records of all collection efforts
Maintain compliance with federal and state collection regulations
Maintain compliance with due diligence regulations on student loans and mortgages
Assign accounts for repossession
Inspect and appraise repo vehicles to determine market value
Assist Loan Department in obtaining titles with proper lienholder listed in cases when members are not cooperative in providing title
Interface with auctions and prospective buyers and prepare all necessary paperwork to complete sale of repo vehicle and minimizing loss to Credit Union
Transfer loan payments
Review accounts for possible rewrite or temporary modification
Revoke ATM/Debit cards. Place and remove holds on accounts
Perform skip tracing to locate members
Distribution and maintenance of loans sent to collection agencies or attorneys
Attend small claim court actions when necessary
Inputting and updating charged off accounts into the charge off/recovery software
Inspect vehicle damage repairs before endorsing insurance checks for members
Review vendor bills for accuracy before final approval
Assist members with questions
Research and address credit reporting disputes either direct from members or through e-Oscar. Maintains disputes log as needed
Recommend accounts for charge off and legal action
Collection of in-house charge off settlements or payment plan
Performs additional duties as requested
Qualification
Required
High school education or equivalent is required
Minimum of two year experience required
P.C. experience required (Outlook, Word, Excel)
Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity
Preferred
Bilingual preferred
Benefits
Ongoing training and career development opportunities
Competitive pay, benefits, and the chance to grow with a supportive organization
Company
BrightBridge Credit Union
BrightBridge Credit Union provides personal and business banking, loans, mortgages, and digital banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Howard
President & CEO
Michael Valley
EVP Chief Financial Officer and Chief Operating Officer.
Recent News
2026-01-11
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