Customer Service Representative (Part-Time) jobs in United States
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James Madison University · 5 hours ago

Customer Service Representative (Part-Time)

positionHarrisonburg-Staunton Area
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level

James Madison University is seeking a Customer Service Representative to support the financial aid process. This role involves providing guidance on application procedures and eligibility requirements for financial assistance, while also serving as a primary contact for students and parents.

AssociationNon Profit
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options
Works closely with other JMU offices (University Business Office, Registrar's Office and Centennial Scholars Program Office) to facilitate the initial and on-going enrollment of students
Assists students and parents with the completion of FAFSAs, FSAIDs, Master Promissory Notes and Entrance Loan Counseling
Works closely with loan area as well as the University Business Office
Works with local high schools and JMU community with requests for presentation and workshops
Assists with the Financial Aid email box as needed

Qualification

Oral communicationWritten communicationCustomer serviceProblem resolutionTime managementOrganizational skillsIndependenceAttention to detail

Required

Demonstrated oral and written communication skills
Commitment to professional customer service
Exceptional time-management, problem-resolution, and organizational skills
Ability to work independently
Demonstrated accuracy and strong attention to detail

Company

James Madison University

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James Madison University offers programs on the bachelor's, master's and doctoral levels with its primary emphasis on the undergraduate student.
dateFounded in 1908
location
Harrisonburg, Virginia, USA
people-size1001-5000 employees
web-link
https://www.jmu.edu/innovation/jmi.shtml

H1B Sponsorship

James Madison University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (35)
2023 (34)
2022 (22)
2021 (32)
2020 (20)

Funding

Current Stage
Late Stage

Leadership Team

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Johnny Ginnity, SES, FACHE
University Lecturer--CEO
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Caroline Shelly
Co-founder and President of SMAD Club
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Company data provided by crunchbase