Member Services Specialist - MH Lending jobs in United States
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Credit Human · 3 hours ago

Member Services Specialist - MH Lending

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Credit Human is seeking a Member Services Specialist for the Member Satisfaction Department. The main focus of this role is to provide service to members, vendors, and internal customers, while acting as the primary contact for inquiries related to manufactured home loans.

BankingFinancial ServicesNon Profit
badNo H1Bnote

Responsibilities

Successfully respond to member and internal customer inquiries and requests
Provide accurate information and explanation of servicing-related functions and loan activities
Provide payoff information, ensuring correct tax and insurance allocations based on premiums, type of insurance, tax entity, and investor requirements
Perform research as necessary to gain information needed to resolve the dispute and/or provide an answer for such topics as payment application, interest calculations, IRS reporting, escrow analysis, loan document content, home relocations, and account history
Take full responsibility for research/follow up of calls/inquiries utilizing other departments and regions as deemed necessary

Qualification

Loan servicing knowledgeCustomer service experienceResearching issuesOrganizational skillsComputer skillsCommunication skillsInterpersonal skills

Required

2 to 5 years of customer service experience
High School Diploma or equivalent
Customer-focused, with excellent listening, communication, and phone skills
Knowledge of loan servicing (or related field)
Experience researching issues and resolving problems
Strong organizational skills and detail-oriented
Strong interpersonal skills, capable of establishing and maintaining positive customer relationships and working collaboratively with a team
Computer skills to include Word, Excel, and Outlook

Preferred

2 to 5 years of industry related customer service
College

Benefits

Insurance coverage
College tuition reimbursement

Company

Credit Human

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Credit Human is a non-profit organization that offers banking and financing services.
dateFounded in 1935
location
San Antonio, Texas, USA
people-size501-1000 employees
web-link
https://www.credithuman.com/

Funding

Current Stage
Late Stage

Leadership Team

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Christine Medina, MBA
Executive Coordinator to the CEO Office
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Anthony Ross
Chief Operating Officer - Indirect Channel
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