Chase · 4 hours ago
Technology Support III - Application Support
600 Travis St, Houston, TX, 77002, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial institution offering innovative financial solutions. The Technology Support III role involves ensuring operational stability and performance of production application flows while troubleshooting and resolving service interruptions to enhance user experience.
BankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitors trading application stack and critical batch processing to ensure operational stability
Engages regularly with business client services, infrastructure, and other stakeholders of supported applications
Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business
Collaborates closely with the Digital Platforms development team to understand issues and drive resolutions
Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance
Manages the on-boarding of new businesses, clients, and applications to the team’s portfolio
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python, Java, or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)
Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems
Experience adopting and implementing SRE and/or DevOps practices and tools
Preferred
Experience with one or more general purpose programming languages and/or automation scripting
Working knowledge of public cloud
Demonstrated knowledge of Networking/Infrastructure
Experience with KDB or other non-SQL databases
Experience supporting public/private cloud-based, Java, or e-commerce applications a plus
AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)
Working knowledge of Grafana and Tableau is a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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