Epicor · 23 hours ago
Senior Technical Application Specialist
US, Minneapolis
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $114K/yr
5+ years expEpicor is a company that focuses on creating a world of better business through data, AI, and cognitive ERP. As a Senior Technical Application Specialist, you will troubleshoot and resolve complex technical issues while providing high-quality technical support and mentoring junior specialists.
Computer Software
Responsibilities
Troubleshoot and resolve escalated technical issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices
Perform functional and performance testing to diagnose installation, configuration, compatibility, or system behavior concerns
Stay current with software updates and changes to provide accurate, timely solutions and ensure customer satisfaction
Collaborate cross‑functionally with development, QA, product, and support teams to resolve issues and advocate for customer needs
Document core issues, contribute to knowledge base resources, and champion process improvements that enhance support efficiency
Provide mentorship to team members and share best practices to strengthen overall service delivery
Qualification
Required
5+ years of experience in technical application support, software support, ERP or enterprise system troubleshooting
Strong communication skills and customer‑centric problem-solving abilities
Proficiency with SQL (Microsoft SQL or related), system/application troubleshooting, and multi‑tier technical environments
Ability to work independently on complex issues while also collaborating across teams
A proactive mindset, curiosity, and commitment to continuous learning
Benefits
Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
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